If you’re running Facebook ads to increase brand awareness, managing the comments on your ads is the key to drive positive brand perception.
Harmful comments such as spam and scam are removed from all your social media ads in real-time 24/7, using AI and machine learning combined with trained analysts.
We report high urgency situations taking place on your ads directly to your team ensuring that you can react immediately to matters requiring your attention, such as typos in ads or ads getting a massive negative reaction.
We respond to user inquiries in predefined situations with a high variation of responses ensuring that all responses are natural and customized to prospect needs. Trained analysts verify each response before it's posted.
We provide insights on sentiment and what’s being discussed across your campaigns. This includes, for example, reactions received on your creative campaigns and insights on what products are being discussed
Facebook ads receive comments around the clock. Employing an in-house team to cover all hours of the week is very expensive and hard to manage.
Ads with high reach tend to receive very high volumes of comments in multiple languages around the clock. Going through each comment manually in a consistent manner is very hard for in-house teams.
Monitoring comments manually for example on Instagram ads needs to be done from Facebook’s Ads Manager. This is very slow and challenging if you have many ads running in parallel. Most social media management platforms aren’t able to accurately pull in comments on Instagram ads.
The world moves fast and at times offline events may impact how your ad or brand is perceived. An in-house team may have a hard time keeping on top of everything happening online and may not be able to react in a timely manner to reactions on their campaigns.