BrandBastion | Grow Your Brand And Community

I Protect your brand reputation: Protect your brand on social media from PR crises, spam, trolls, and harmful comments and keep your comment feeds clean at all times | Up to 74% decrease in sensitive topics

I Engage with your community: Engage and respond within minutes to Frequently Asked Questions, feedback, and positive reviews to build a strong community of fans and customers. | Up to 269% increase in positive sentiment

I Drive brand equity: Remove distractions and surface positive comments across your social posts to drive positive sentiment and brand equity | Up to 43% decrease in negative sentiment

I Save time and effort: Eliminate time spent on repetitive tasks like moderation and responding to recurring questions, and free your team’s resources up to focus on content and strategic community building | 80 hours saved per week for highly engaged brands

Tap Into the Power of Automation. Go Beyond Listening. Take Action!

Whether it’s more sales or brand equity, the key to success is understanding what your audience cares about, and taking the right actions, at the right time.

Platforms supported:

BrandBastion Moderation + Alerts

BrandBastion Customer Engagement

BrandBastion Insights

Harmful comments, from spam to discrimination and brand attacks, are removed according to your custom brand moderation guidelines. Alerts are sent when something needs urgent attention, such as when negative sentiment spikes or there’s a report of an unusual event.

Customer questions, complaints, and feedback are detected and classified, and replies are issued on your behalf. You choose what you want responded to, set up predefined response variations, and BrandBastion replies for you or routes classified comments to private channels or your designated team.

Receive actionable insights on all your engagement to drive better results on social. Periodic reports based on sentiment and PIM™ (Positive Interaction Metric) analysis are available, as well as customizable on-demand insight reports for specific topics.