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Asset 85  Community Managers

Grow Your Brand and Community

BrandBastion helps you manage all social media engagement using AI and automation across your accounts to drive positive brand perception and engage with your audience the best way possible.

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Grow your brand engaging with your audience
BG
$2 billion in ad spend covered. Integrated with leading platforms like Smartly.io. Discover how leading advertisers like Netflix, Uber, and HelloFresh are maximizing their ad spend by using BrandBastion.
Trusted by:
Netflix
Uber
HelloFresh
Integrated with:
SMARTLY.IO

Social media never sleeps, and neither do we. Ensure your brand is protected 24/7 and gain engagement superpowers to build and grow your community.

I Protect your brand reputation: Protect your brand on social media from PR crises, spam, trolls, and harmful comments and keep your comment feeds clean at all times | Up to 74% decrease in sensitive topics


I Engage with your community: Engage and respond within minutes to Frequently Asked Questions, feedback, and positive reviews to build a strong community of fans and customers. | Up to 269% increase in positive sentiment


I Drive brand equity: Remove distractions and surface positive comments across your social posts to drive positive sentiment and brand equity | Up to 43% decrease in negative sentiment


I Save time and effort: Eliminate time spent on repetitive tasks like moderation and responding to recurring questions, and free your team’s resources up to focus on content and strategic community building | 80 hours saved per week for highly engaged brands

Protect your brand 24/7 and engage with your community

Tap Into the Power of Automation. Go Beyond Listening. Take Action!

Whether it’s more sales or brand equity, the key to success is understanding what your audience cares about, and taking the right actions, at the right time.

Platforms supported:

BrandBastion Moderation + Alerts
BrandBastion Customer Engagement
BrandBastion Insights

Harmful comments, from spam to discrimination and brand attacks, are removed according to your custom brand moderation guidelines. Alerts are sent when something needs urgent attention, such as when negative sentiment spikes or there’s a report of an unusual event.

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Customer questions, complaints, and feedback are detected and classified, and replies are issued on your behalf. You choose what you want responded to, set up predefined response variations, and BrandBastion replies for you or routes classified comments to private channels or your designated team.

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Receive actionable insights on all your engagement to drive better results on social. Periodic reports based on sentiment and PIM™ (Positive Interaction Metric) analysis are available, as well as customizable on-demand insight reports for specific topics.

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Case studies

Increase in positive sentiment by using Alerts to identify and modify creatives that don’t resonate with the audience.

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Decrease in mentions of a controversial topic after implementing a structured response approach.

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Increase in positive sentiment through removal of harmful comments and distractions from comment feeds.

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Explore How Marketers Are Using BrandBastion

How A North American Disruptor Expanded Advertising to 130+ Countries with BrandBastion
To Stay On the Pulse of Audience Reactions in Local Markets While Scaling Globally
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Addressing Controversy While Continuing to Promote Content on Social
To Continue Engaging With Customers While Addressing A PR Crisis
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Monitoring User Sentiment Towards Ad Creative to Enhance Ad Performance
To Stay On Top of Audience Reactions to New Content and Creative Strategies 

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"Having the ability to connect directly with customers and send relevant messages to the right people at the right time has proven to be an interesting and successful project. We are excited about the collaboration with Facebook, BrandBastion, and Smartly.io!"

- Emily Fielding, Paid Social Manager, Uber Eats EMEA
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Get a free Engagement Analysis Report

Audit your engagement across both ads and organic accounts and receive a free tailored report outlining your engagement risks and opportunities.

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Free Engagement Analysis Report

What’s in the report?

Fill in your email to download a sample engagement analysis report to get an overview of what your personalized report will contain.