BrandBastion accurately identifies comments in need of a response using AI, machine learning, and trained human quality control agents.
BrandBastion issues responses on your behalf. Each response is verified by a trained BrandBastion quality control agent prior to being posted.
Take care of your customers, improving response times with every first-level response to customer questions and complaints issued within 90 minutes or less.
Protect your brand equity and reputation by proactively responding to urgent customer inquiries related to COVID-19 while dealing with unusually high volumes of engagement.
Receive weekly "pulse check" status reports to understand engagement trends and levels as the ongoing situation evolves.