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BB CUSTOMER ENGAGEMENT

Customer engagement managed on your behalf

We offer different solutions to help you manage customer engagement across social media in real-time 24/7, driving increased customer loyalty, conversions and saving you costs and time. 
 
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BrandBastion Solution | Customer Response

Respond in real-time

Responding quickly to customers builds trust, loyalty, and increases positive brand sentiment. BrandBastion’s intelligent AI + human solution is able to detect and reply to customer service-related comments across Twitter, Facebook, Instagram, and YouTube around the clock.
 
 

Focus on what matters

When you're busy, on vacation, or during weekends, leave the recurring customer queries to BrandBastion to reply to on your behalf, and save your valuable time for responding to critical issues. We ensure natural, human-sounding responses that match the tone of the original comment.
 
 

Centralize comments 

If you simply want customer queries detected and classified appropriately for your in-house team to take actions, we provide a solution for pulling in classified comments via API to your own ticketing system or customer support platform.
 
 
 

 

What BrandBastion Offers

Responses issued by BrandBastion to pre-defined response-eligible situations on your behalf, 24/7 in up to 6 languages
 
Response-eligible comment detection and routing to your internal team
End-to-end community management services
Facebook Messenger experience services

The Impact of Effective Customer Service

+24% 

increased conversions

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-29% 

cost per web purchase

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+109%

web purchases (ROAS)

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Want this and more?

Discover our BB Moderation + Alerts solutions
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Trusted by 350+ Accounts Including Top Advertisers

Netflix
Slush
TechCrunch
Kamikoto
DealDash
Tourism Australia

Discover Why Our Clients Trust Us with Managing Their Engagement

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