Too often, social media ads are hijacked by spam, scams, and links promoting competitors' products. We help you moderate such comments so that you can maximize your return on ad spend and aren't spending money on promoting harmful comments instead.
For online retail and e-commerce, replying speedily to customer inquiries about pricing, shipping, and availability is a driving factor behind customer satisfaction and purchases. Our premium response solution issues replies that sounds natural, matching the tone of the customer's comment.
If there's an issue with an ad, an extremely angry customer complaint, or a high amount of negative sentiment towards a post, it's important to take quick action before any negative sentiment increases and affects brand perception and the results of your live ads.
Many brands do an excellent job with engaging on their organic Pages but find it difficult to manage the comments that are spread across their ads. This challenge is multiplied when dynamic ads come into play, with thousands of variations of the same ad to keep track of.
Dynamic ads enable you to automatically reach a huge audience with personalized recommendations from catalogs with millions of products. However, because of this set up, this format can be challenging when it comes to managing comments across hundreds of ad variations.
Spam, scam, unauthorized selling, brand impersonation and other malicious comments can damage brand reputation and customer experience. BrandBastion hides harmful comments in real-time from all your social accounts.
It is essential to respond promptly to all customer feedback as it increases conversions and brand loyalty. While this is challenging to manage in-house, BrandBastion provides this service 24/7, with response time up to 8 minutes, and in accordance with specific brand guidelines.
If there's an issue with an ad, a high amount of negative sentiment towards a post, and/or a highly urgent request made from a commenter, such as requests related to IP rights, we send you immediate alerts in real-time.