Bullying and harassment is a major problem for gaming communities. In addition, players who interact with a gaming brand's ads on social media often encounter scam links in the comments and may fall prey to these schemes. With BrandBastion's solution in place, these comments are eliminated within minutes, protecting your community.
Ads have high reach but are hard to monitor constantly. If there's a threat of crisis happening on any of your ads, such as a technical link issue, a typo in the copy, or a high amount of negative sentiment from users, we send instant alerts so action can be taken before it escalates.
Many brands do an excellent job with engaging on their organic Pages but find it difficult to manage the comments spread across their ads, especially with dynamic ads or many variations of ads run across different regions for global brands. BrandBastion's AI + human solution pulls in all ad comments and takes action on brands' behalf 24/7.
Spam, scam, unauthorized selling, brand impersonation and other malicious comments can damage brand reputation and customer experience. BrandBastion hides harmful comments in real-time from all your social accounts.
It is essential to respond promptly to all customer feedback as it increases conversions and brand loyalty. While this is challenging to manage in-house, BrandBastion provides this service 24/7, with response time up to 8 minutes, and in accordance with specific brand guidelines.
If there's an issue with an ad, a high amount of negative sentiment towards a post, and/or a highly urgent request made from a commenter, such as requests related to IP rights, we send you immediate alerts in real-time.
AI + human social media moderation with 24/7 coverage in 43 languages
Take back your comment feeds and eliminate spam, hate speech, and competitor promotions while engaging with customers. We take actions on your behalf removing harmful content and send you alerts when there is a post issue, all in real-time, around the clock.
Tailored insights reports customized according to your brand's needs
Understand your customers and drive results on social through in-depth topical and sentiment-based insights. Our premium AI + human solution trained on vast sets of engagement delivers highly-detailed insights into your social media engagement and specific campaigns.
Responses issued on your behalf and customer inquiries centralized
Respond faster and never miss a customer inquiry or complaint again. We issue natural, human-sounding responses on your behalf and speed up your workflow by centralizing customer queries that need your attention.
Sentiment-Based Optimization on Ads in Real-Time
Through an integration with Smartly.io, ad campaigns can be automatically optimized based on attitudinal user signals. Budget is shifted from ads generating negative sentiment to ads performing well in terms of sentiment. Ads with high negative reactions are paused before the negativity can escalate.