Skip to content
Close
LOGIN
BOOK MEETING
BOOK MEETING
MANAGED SERVICES
BrandBastion Engages
We engage with your community at scale
BrandBastion Protects
We shield your brand from harmful comments
BrandBastion Analyzes
We power up your brand with insights
TECH & PLATFORM
AI Classification
Smart Social Inbox
Publish
Sentiment Analysis
Transparency Dashboard
BrandBastion is an agency & tech company combined
Blog
Engagement news and tips
Inspiration Hub
Find ideas for posts and ads
Guides & Downloadables
Learn to manage engagement
BBtop-1

Meet BrandBastion

We are helping brands connect and engage with their audience online, while keeping their communities safe.

We work with top brands across the globe
Nordic by Origin, Global by DNA

What makes us, us

BrandBastion was founded in Helsinki, Finland - a thriving startup hub in the Nordics. We are proud of our Finnish heritage and culture of ‘sisu,’ the grit and resilience required to do difficult things - also a necessary trait to thrive in the fast-paced world of social media. While we are established in the Nordics, from day one, we have built a unique global team working from around the world.

BB2-1
B14-1
BB7-1
IMG_1295-2-(2)
BB6-1
BB3-1
IMG-20220928-WA0002
BB8-1
BB1-2
B17-2
B13-1
B12-1
B16-1
IMG_3038
BB5-1
B15-2
BB10-1
IMG_3011

[brand · bastēən] = Defender, Supporter, Protector of Brands

In medieval castles, the bastion is a strong, well-fortified part of the building, built to defend the castle. We see ourselves as a supporter of brands and an extension of their in-house teams, protecting them from harm on social media while enabling them to amplify their engagement.
IMG_3515-1
TOUCH

Mission

Mission

To enable organizations across all industries to create safe conversations and meaningful relationships with their audiences.

e-1
TOUCH

Vision

Vision

To be the number one partner for conversational brand safety and community management while shaping the future of social intelligence.

 

bb
TOUCH

Positioning

Positioning

We help brands and advertisers proactively monitor and manage their online conversations with ease by harnessing the power of AI.

Our Story

The idea for BrandBastion came to life when founder Jenny Wolfram, a lawyer by trade, realized the risks brands face on social media when she came across a case where a brand was sued for harmful comments made on its Facebook page. Our founding team recognized the potential for technology to arm brands with solutions to protect themselves while staying engaged with customers on social media. Over the last few years, we have built proprietary solutions based on a combination of artificial intelligence, natural language processing and human content processing specialists.

B-photos-1
Taking Action

Our values

Action-Driven Every BrandBastioneer we hire is self-motivated and action-oriented. Whether that means helping a client solve an issue or creating a new process to work more efficiently, we seek out team members who don’t just spot challenges - they solve them.
Client-focused All of our solutions have been developed and improved by listening to our clients' needs. We go the extra mile for clients and build solutions based on their goals and parameters. We see ourselves as extensions of our clients' teams and work with them to deliver outstanding results.
Tenacious In a fast-paced industry where constant change and innovation is the norm, BrandBastioneers need to have at least a little bit of the notorious Finnish "sisu," to help push through even the most daunting tasks.
Inquisitive We believe curiosity is the key to progress. Instead of accepting the status quo, we want to learn how to help our clients work smarter and better. We want to know what makes customers both satisfied and frustrated. We embrace the mindset of an explorer as we break new ground in uncharted territory.
Open As a global team, openness and transparency are key to sharing knowledge and aligning our efforts. We minimize 1-on-1 emails and work collaboratively on Google Drive and Slack channels. All key decisions are documented and shared with team members.
Nimble We are fast and flexible. Working in an industry that evolves at breakneck speed, we understand that adaptability is key to staying relevant. We don’t get bogged down by doing things “the way they are usually done”. We look ahead, seeking out new ideas and ways of doing things.

Meet The BrandBastioneers

  • Leadership
  • Growth
  • CSM
  • Marketing
  • Engineering & Product
  • Analytics
  • AI & Linguistics
IMG_6406-2
TOUCH
Jenny Wolfram CEO & Founder📍 Los Angeles, USA
Jenny Wolfram CEO & Founder
IMG_5768
TOUCH
Anthony Smith Head of Delivery📍 Denver, USA
Anthony Smith Head of Delivery
IMG_6030
TOUCH
Bogdan Fometescu Head of Engineering📍 Romania
Bogdan Fometescu Head of Engineering
IMG_5956
TOUCH
Sandra Figueiredo Head of Marketing & Product📍 Portugal
Sandra Figueiredo Head of Marketing & Product
vesa-2
TOUCH
Vesa Rikkinen Head of Operations and Finance📍 Finland
Vesa Rikkinen Head of Operations and Finance
IMG_6211
TOUCH
Max Doucet Senior Business Development Manager📍 Portugal
Max Doucet Senior Business Development Manager
IMG_5976
TOUCH
Oisín Egan Account Executive📍 UK
Oisín Egan Account Executive
IMG_6299
TOUCH
Sandra Gonzalez Senior Business Development and Marketing Associate📍 Spain
Sandra Gonzalez Senior Business Development and Marketing Associate
IMG_6111
TOUCH
Valerio Sinigaglia Sales Development Representative📍 Italy
Valerio Sinigaglia Sales Development Representative
justine (1)
TOUCH
Justine Hall Lead, Customer Success📍 Canada
Justine Hall Lead, Customer Success
IMG_6161
TOUCH
Lilla Madacsi Senior Customer Success Manager📍 Romania
Lilla Madacsi Senior Customer Success Manager
emily-2
TOUCH
Emily Hatfield Senior Customer Success Manager📍 Czech Republic
Emily Hatfield Senior Customer Success Manager
IMG_5768
TOUCH
Anthony Smith Head of Delivery📍 Denver, USA
Anthony Smith Head of Delivery
IMG_6063
TOUCH
Carmen Jackson Senior Customer Success Manager📍 Portugal
Carmen Jackson Senior Customer Success Manager
sam-1
TOUCH
Samantha Shaler Senior Customer Success Manager and Client Data Analyst📍 Spain
Samantha Shaler Senior Customer Success Manager and Client Data Analyst
IMG_5874
TOUCH
Marcos Rego Head of People Operations📍 Portugal
Marcos Rego Head of People Operations
carly-3
TOUCH
Carly O'Reilly Client Operations, Team Lead📍 Spain
Carly O'Reilly Client Operations, Team Lead
IMG_6247
TOUCH
Nemo Hawes Customer Success Manager📍 Nicaragua
Nemo Hawes Customer Success Manager
india
TOUCH
India Luther-Jones Client Operations Associate📍 Portugal
India Luther-Jones Client Operations Associate
IMG_6179
TOUCH
Vladimir Bogatyrev Platform specialist📍 Czech Republic
Vladimir Bogatyrev Platform specialist
luke
TOUCH
Luke Hovius Customer Success Manager📍 Canada
Luke Hovius Customer Success Manager
IMG_5956
TOUCH
Sandra Figueiredo Head of Marketing & Product📍 Portugal
Sandra Figueiredo Head of Marketing & Product
IMG_5779
TOUCH
Carina Miranda Senior Design Coordinator📍 Portugal
Carina Miranda Senior Design Coordinator
IMG_6134
TOUCH
Enebral Sainz Senior Marketing Specialist📍 Spain
Enebral Sainz Senior Marketing Specialist
IMG_5839
TOUCH
Jan Gemerle Product Designer📍 Czech Republic
Jan Gemerle Product Designer
IMG_6030
TOUCH
Bogdan Fometescu Head of Engineeiring📍 Romania
Bogdan Fometescu Head of Engineeiring
seyfi-1
TOUCH
Seyfi Aslan Lead Backend Developer📍 Turkey
Seyfi Aslan Lead Backend Developer
IMG_5909
TOUCH
Casper Deseyne Senior Frontend Developer📍 Spain
Casper Deseyne Senior Frontend Developer
IMG_5821
TOUCH
Ofelia Muradova Lead Frontend Developer📍 Georgia
Ofelia Muradova Lead Frontend Developer
lucian-1
TOUCH
Lucian-Mihai Lungu Lead Architect📍 Turkey
Lucian-Mihai Lungu Lead Architect
aram
TOUCH
Aram Knyazyan Senior Software Engineer📍 Armenia
Aram Knyazyan Senior Software Engineer
IMG_6346
TOUCH
Nastassia Zhyhalava Software Test Engineer📍 Poland
Nastassia Zhyhalava Software Test Engineer
IMG_5839
TOUCH
Jan Gemerle Product Designer📍 Czech Republic
Jan Gemerle Product Designer
IMG_5956
TOUCH
Sandra Figueiredo Head of Product📍 Portugal
Sandra Figueiredo Head of Product
linh
TOUCH
Linh Truong Data Analyst📍 Vietnam
Linh Truong Data Analyst
flavio1
TOUCH
Flávio Pinto Analytics Lead📍 Portugal
Flávio Pinto Analytics Lead
leonel
TOUCH
Leonel Reyes Analytics📍 Mexico
Leonel Reyes Analytics
alan_photo-1
TOUCH
Alan De Maman Data Analyst📍 Brazil
Alan De Maman Data Analyst
miguel
TOUCH
Miguel Simon Moya Data Analyst📍 Spain
Miguel Simon Moya Data Analyst
IMG_5915
TOUCH
David Henriques AI Lead📍 Portugal
David Henriques AI Lead
alan_photo-1
TOUCH
Alan De Maman AI Engineer📍 Brazil
Alan De Maman AI Engineer
paulina
TOUCH
Paulina Moran Linguist📍 Mexico
Paulina Moran Linguist
Untitled-5-2
TOUCH
Alina Nae Senior Quality Analyst📍 Austria
Alina Nae Senior Quality Analyst
With BrandBastion in place, we have a finger on the pulse across our social media conversations and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication.
Netflix_icon.svg
Evan IrwinGrowth Marketing at Netflix

Let's talk

How can we help your brand?
BOOK A MEETING