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BrandBastion Engage

Engage with your
community at scale

Our 24/7 community management services ensure your brand stays connected with your audience, while our smart social media inbox empowers you to streamline in-house engagement efforts.
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FULLY MANAGED COMMUNITY MANAGEMENT

Elevate your brand's presence with 24/7 responses

Cultivate community growth with our fully managed response services. We respond to fan comments, address customer complaints, and handle inquiries swiftly, all while preserving the authenticity of your brand's voice.

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"BrandBastion solutions help us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."
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Amy MunkhbaatarCommunity Manager (Marketing)

SMART SOCIAL INBOX

Streamline customer engagement

Simplify your in-house community management. Utilizing AI and intuitive tagging, our advanced inbox platform allows you to streamline processes effortlessly. Easily tag, assign, and respond strategically — the ideal solution for enhancing efficiencies.

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"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens."

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Ashlee ShroyerSocial Media Manager
The process

How does it work?

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1. Crawling

1. Crawling

BrandBastion crawls comments, private messages and mentions from all social media platforms.

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2. Classifying

2. Classifying

BrandBastion classifies it in real-time, adding Category Tags, Sentiment Analysis, and Translation (AI + Human) to find conversations that need a reply from the brand

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3. Replying

3. Replying

After finding which conversations need a reply, BrandBastion replies on the brand's behalf or sends that message for your brand to review and reply.  

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4. Monitoring

4. Monitoring

All conversations are always available on the BrandBastion platform. You can view sentiment insights, tags, and all replies issued by BrandBastion.

Unmatched coverage for community management

We're also able to provide coverage to other platforms, including those that lack APIs, through custom projects.

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Comments (organic, ads, dynamic), wall posts, private messages, mentions

 
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Comments (organic, ads), direct messages, mentions, replies to stories

 
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Comments (organic, ads), quotes and mentions

 
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Comments (organic, ads)

 
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Comments (organic, ads)

 
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Comments (organic, ads)

 

Discover how BrandBastion can help your brand grow.

Book a discovery meeting to walk you through our solutions and understand how BrandBastion can help you achieve your goals.