BrandBastion Messenger

BrandBastion Messenger

Open up 1-to-1 conversations with your audience to stay top of mind.
Tap into the "wallet effect" where users can return to the conversation at any time.

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Customized Messenger experiences for advertisers

Trusted by 450+ Accounts Including Top Advertisers
1.3 billion

people use Facebook Messenger every month

20 million

messages are sent between businesses and people every month.


of people  prefer to shop with brands who personalize their approach, remember them and provide them with relevant offers.

Meet customers where they spend their time

BrandBastion enables advertisers to drive 1-on-1 conversations with prospects within Messenger. This is offered as a managed service, where we provide full assistance and proprietary development to set it up for you, including advice, monitoring and improvement.

Our specialities:

  • Online Couponing, re-engagement and sponsored messages
  • Lead Generation, re-engagement and sponsored messages
  • "Public to Private" flows

Supported platforms: Products Used-Facebook Products Used-Messenger

Why BrandBastion?

  • 6 years of expertise in understanding and managing conversations at scale: We offer conversational automation, NLP and ML capabilities and integrations with your social media channels.
  • Support for custom technical integrations and dedicated account management.
  • Trusted partner for big global advertisers: We work with global advertisers such as Netflix, MAC Cosmetics, and DealDash, covering over $1B in annual ad spend.
  • Strong experience with ad tech partners: We collaborate with ad tech partners to develop ad performance solutions by combining technology and new approaches.

Discovery and re-engagement to drive sales and new orders

A food delivery app was looking for better ways to acquire new customers and re-engage them while keeping acquisition costs low.

They turned to BrandBastion to build an automated Messenger bot flow offering coupons within Messenger. This bot was connected to campaigns using ads that click to Messenger to open up direct 1-to-1 conversations with their audiences.

Following the initial coupon offer, the brand was able to send targeted, timely reminders about the offer at relevant times. This increased conversions, sales, and saved costs compared to their business-as-usual ads, driving results such as:

  • 6X more First Orders with Messenger*
  • 4X more Purchases with Messenger*
  • -80% decrease in Cost per First Order*

*Compared to the control campaign


Targeting ready-to-buy users with personalized messages

A global e-commerce company wanted to increase conversion rates on their ads. Many users were commenting and expressing interest, but not following through with a purchase.

Using BrandBastion’s comment classification technology, user comments demonstrating purchase intent were identified. Automated responses were sent via Messenger in real-time to these users.

By using Messenger to engage, the brand brought the conversation to where users already spend most of their time. By adding an app download link within their personalized message, this created a wallet effect allowing the user to access the link at any time.

  • 11.36% Conversion Rate*
  • 19.36% Click-Trough Rate

*Benchmark: 9.21% Average Conversion Rate on Facebook Ads

Drive 6X more results with our managed service solutions for Messenger

Having the ability to connect directly with customers and send relevant messages to the right people at the right time has proven to be an interesting and successful project specifically for our promo campaigns. We are excited about the initial results and the collaboration with Facebook, BrandBastion, and and look forward to exploring how else we can use Messenger!

- Emily Fielding
Paid Social Manager, Uber Eats EMEA

Success Stories

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