AI + human social media moderation with 24/7 coverage in 43 languages
Responses issued on your behalf and customer queries centralized
Take back your comment feeds and eliminate spam, hate speech, and competitor promotions while engaging with positive customer comments. We take actions on your behalf, send you alerts when there is a post issue, and calculate sentiment - all in real-time, around the clock.
Respond faster and never miss out a customer inquiry or complaint again. We issue natural, human-sounding responses on your behalf according to guidelines or help you speed up your workflow by centralizing customer queries pulled from social media in real-time.
Understand your customers and drive results on social through in-depth topical and sentiment-based insights. Our premium AI + human solution uses machine learning and Natural Language Processing, trained on vast sets of comments. Combined with human moderators, we deliver highly-detailed insights into your social media engagement.
Through an integration with Smartly.io, ad campaigns can be automatically optimized based on attitudinal user signals. Budget is shifted from ads generating negative sentiment to ads performing well in terms of sentiment. Ads with high negative reactions are paused before the negativity can escalate.