Enable Better and Faster Customer Service

We'll give your customers a better experience with fast resolutions, exactly when and where they need it. We handle thousands of tickets seamlessly across email, chat and social media direct messages.

✔ Easy & Fast Setup ✔ Only pay per ticket handled


Let's get started.

We're happy to discuss your customer service needs in more detail with a free consultation.
BrandBastion is Trusted by 450+ Accounts Including Top Advertisers
Fully Managed Service & Fast Setup

Our service is fully managed. We keep your customers happy by responding swiftly.

Scalable & flexible: pay per ticket

We provide you with a flexible pricing model. You'll only pay per ticket handled.

We integrate with your current processes and team

Whatever platform you currently use, we got you covered. And we can also help with the configuration.


We Make Sure Customer Service Scales With Your Brand


This was the BEST support I EVER received from ANY vendor. The response time of the @brand team was exemplary, and I found my issue resolved without any complication. THANK YOU!

      -  Real feedback we received

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The Ultimate Guide to
Customer Service for DTC Brands

  • Free email templates to improve Customer Service
  • Tips to manage Customer Service as a fast-growing DTC Brand
  • How to exceed evolving consumer expectations

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Taking Your Customer Service To The Next Level

We provide fast and efficient solutions to close tickets and improve customer experience on an omnichannel level.

We have a long track of successfully boosting customer satisfaction scores across several direct-to-consumer (DTC) brands.

I want to know more ➜

How a Company with +$30M in Annual Revenue Scaled DTC Brands While Achieving +85% Customer Satisfaction Scores

  • 75,000+ total customer queries handled during Q4
  • 4.6-4.7 TrustPilot scores after implementing BrandBastion


Minimum 330 tickets per month. Customer service manual required. Additional languages available upon request.

Don’t have a customer service manual or want to update yours? We create top-quality customer service manuals for an additional cost.

  • $999 Setup Fee | 2-week Setup
  • Project Manager & Kickoff Session
  • Languages Covered: English and Spanish
  • Trained Agents working 12 hours per day, 7 days a week
  • Email & Chat Support
  • Facebook, Instagram, and Twitter DMs Support

$3 per ticket

Request a Free Consultation
Addon: Customer Service Consulting and Handbook Drafting
Quote upon request

We research your customer service needs and draft a manual containing all of the information that your company needs to create outstanding customer experiences.

Addon: Public to Private Flow
Quote upon request

We'll identify public Customer Complaints comments on Facebook and reply publicly and privately, making the customer service journey as fast and efficient as possible, while keeping the user's and the brand's privacy intact.

Let Us Make a Difference For You Too

Feedback we received from real users

This was the BEST support I EVER received from ANY vendor. The response time of the @brand team was exemplary, and I found my issue resolved without any complication. THANK YOU!
I have really enjoyed my conversations with customer service! Very helpful, courteous and very attentive to the needs of customers. I would recommend all my families and friends to @brand based on the experiences that i had dealing with your company. I really appreciate your great services!! Please do not change your business model. Your supports to customers had been a 5 diamonds to me.
Thank You so much, greatly appreciated. Excellent Customer Service. Support was extremely fast and polite. I am completely satisfied with my purchase.

BrandBastion D2C Customer Service

BrandBastion D2C Customer Service

Specialized Customer Service for Direct-to-Consumer (D2C) Brands

Let's Get Started ➜