The Social Bastion
For Social Media Managers
Social media never sleeps — but you do; ensure your brand’s social media properties are monitored round the clock.
Coverage 24/7 and during holidays
High volumes of content in multiple languages
Spotting and handling crises
Inconsistency in content management
Lack of understanding audience & community
Prospects, existing customers, partners, shareholders, employees, prospective employees, the media and authorities are visiting brands’ social media properties to gain an understanding of a brand, their values and way of operating. Often times, a brand’s Facebook page is visited more frequently than their website.
The type of content that you allow on your owned social media properties gives insight into your way of operating as a company.
The Social Bastion runs in the background processing every piece of content you receive on your social properties 24/7, removing threats and harmful content, responding to customer inquiries, escalating matters that requires your immediate attention and giving you detailed monthly engagement reports. This enables you to increase your positive user sentiment by up to 800%, increase customer loyalty and show prospects that you take customer service seriously.
To ensure that your social properties are kept safe from malicious content and in line with industry regulations
To ensure that you’re able to quickly react to matters requiring your attention
To take excellent care of your customers
To give valuable insights on what’s being discussed across your properties
Check out some of our recent blog posts geared towards helping social media managers succeed.