BrandBastion has really helped us with the volume of ad comments associated with getting our ad campaigns to scale. BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying and how their comments are being addressed, keeps the spam and hateful comments at bay, and provides quality customer engagement.
- Jessica Honbarger - Marketing Analyst, BetterHelp
We ensure conversational brand safety on social
BrandBastion's AI detects harmful comments instantly, so we can protect your brand against harmful content, inappropriate language, and offensive remarks in real-time. Our solutions are supported by our human content specialists to ensure accuracy at scale 24/7.
We drive meaningful conversations at scale
We help you increase customer loyalty by engaging at scale. We respond to consumers' questions, complaints, and feedback on your behalf 24/7. You just need to choose what types of comments you want us to respond to and we'll work with you to create response variations.
We enable AI-powered social intelligence
Explore all your comments in one place with AI-powered insights on our platform. Discover conversation trends, understand brand sentiment, understand if your campaigns are resonating, and respond to your audience.
YouTube
TikTok
Ensuring brand safety
BrandBastion Safety hides comments disclosing personal information, spam, inappropriate remarks, and other harmful content.
Keeping customers engaged
BrandBastion Care responds to FAQ (including specific refunds, transfers, and other questions), Purchase Intent, Customer Complaints, and Fan Community 24/7.
Growing brand-love
Since partnering with BrandBastion, WorldRemit increased Positive Sentiment by 61% and grew Website Registrations Completed by 44%