Reputation+
YOUR BRAND
LIVE 24/7 FOR LEADING GLOBAL BRANDS
Protected in every feed. Present in every conversation.
For more than a decade, the world's leading brands have trusted BrandBastion to protect, engage, and understand their social conversations.
Same words, different post, different action
This is sick! 🔥
×
HiddenOn a Pride post, it reads as hateful
✓
Responded publiclyOn a skate trick post, it's praise
TrailGrip launch
CityRun launch
JRIs this good for wet runs?
✓Yes, with confidence
The post is about wet, rugged terrain.
Yes! The TrailGrip is built for wet, uneven trails 🌧️
↗Pointed to the right product
The post is about road running.
This one's made for pavement. For wet trails, the TrailGrip is your pick 👟
One source of truth, public and private
Public comment
verde.hairOlive & Oat Repair Shampoo
CM
curlsbymaya Does this work for curly hair? 🌀
VH
verde.hair Yes! The olive and oat formula is made for curls, so it adds moisture without weighing them down 💚
Used: Product page · Ingredients
Private DM
Hi! Where's my order #10482? 📦
Pulled from Shopify
#10482 Shipped · Arrives Thursday
Good news! Order #10482 shipped on Monday and should arrive by Thursday 💚
Used: Shopify order data
Your BrandBastion team, this week
Your BrandBastion team
Dedicated CSM and strategic account lead
- Mon Weekly status shared with your team
- Tue New scam pattern added to your protection model
- Thu Reply playbook refined from your feedback
Always on
Configured, calibrated and refined for your brand
The Solutions
Built around the work you need handled
01
Protect
Protect your brand at the speed of social.
Scams, impersonation, hate and misinformation are hidden in near real time on every organic post and paid campaign. When something bigger is building, your team hears about it first.
Moderation that reads the post, not just the comment
Alerts for crises, sentiment spikes and ROAS drops
Impersonation, scams and coordinated attacks caught early
Tuned to your policies and brand-specific edge cases
02
Engage
Never leave relevant customer conversations unanswered.
Questions, complaints, buying signals and fan moments get an answer in your voice, grounded in what your brand actually knows. Approve in batches, or let it run within the rules you set.
Comments, DMs, mentions and reviews in one flow
Answers grounded in your site, help center and catalog
Outbound on mentions, creators and trending posts
Batch approve, or automate within your rules
03
Understand
Know what your community is telling you, and why.
See what changed, what matters and what's driving it, with sentiment and topics connected to the performance of every post, profile and campaign.
Sentiment and topics across every channel
Post, profile and campaign reporting in one place
Listening beyond your owned channels
AI summaries by email, Slack or Teams
Sam LawlanSocial Media Community Manager at JD Sports
BrandBastion helps us better understand and grow brand love by giving us insight into what our consumers are saying, how they feel about JD, and what they want to engage with. Through sentiment analysis, community protection, and identifying standout user-generated content, it enables us to create safer spaces for our fans, engage in meaningful conversations, and celebrate the moments that matter most to our community.”
450 hours
saved per month
“BrandBastion has been a game-changer for us. On average, we manage around 13,000 comments a month through BrandBastion.”
44 K+
community responses issued
“BrandBastion has been instrumental in scaling community engagement, enabling our brand to seamlessly participate in social conversations...”
84 %
increase in engagement rate
“Before BrandBastion, we had to toggle between Gorgias and Sprout to make sure all comments, DMs, and reviews were answered.”
Every channel your community lives on
Social
Reviews
.svg.png?width=80&name=App_Store_(iOS).svg.png)
Integrations
