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Community Managers

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Trusted by 450+ Accounts Including Top Advertisers

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Netflix
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Uber
HelloFresh
Meal Delivery Service
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“I would recommend BrandBastion to any company receiving high engagement on social media. They keep our social properties clean from harmful content 24/7 and alert us in any situations that require our immediate attention. They give us peace of mind around the clock.”

– Jordan Schultz, Manager, Social Media & Brand
HelloFresh
HelloFresh
Meal Delivery Service
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"BrandBastion helps us manage our paid media at scale, ensures brand safety, and keeps us more plugged into the conversation about our brand."

– Jordan Schultz, Manager, Social Media & Brand
Nars
betterhelp
Better Help
BETTERHELP1

“BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying, keeps the spam and hateful comments at bay, and provides quality customer engagement.”

- Jessica Honbarger, Marketing Analyst
DealDash
DealDash
DEALDASH1

“We did a benchmark study and found the alternatives to be several times more expensive while providing only a fraction of the features and quality that BrandBastion does. We’ve been very satisfied with BrandBastion’s moderation services.”

- Satu Harkonen, Head of Customer Support
Joom
Joom
JOOM1

“BrandBastion’s reports help us to see the full picture of what is going on in the comments. These reports are read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments.”

- Anton Gusev, Growth and Monetization Manager
Kamikoto
Kamikoto
Meal Delivery Service
KAMIKOTO1

“I would recommend BrandBastion to any company receiving high engagement on social media. They keep our social properties clean from harmful content 24/7 and alert us in any situations that require our immediate attention. They give us peace of mind around the clock.”

– Jordan Schultz, Manager, Social Media & Brand
Rovio
Rovio
ROVIO1

“We’re very satisfied with BrandBastion’s moderation solution. It keeps our Facebook pages free from spam, inappropriate content and phishing attacks that may be harmful to our fans. I recommend it for any brand receiving high engagement on social media.”

- Peter VesterbackaMighty Eagle, Rovio (creator of Angry Birds)
Slush
Slush
SLUSH1

“I would recommend BrandBastion to any company receiving high engagement on social media. They keep our social properties clean from harmful content 24/7 and alert us in any situations that require our immediate attention. They give us peace of mind around the clock.”

- Jenny Gyllander, Slush
TechCrunch
TechCrunch
TC1

“For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested.”

- Travis Bernard, Director of Audience Development

Turnkey Solution For Community Management

[Ads and Organic]

Platforms supported:

Moderation + Alerts
Customer Engagement
Insights

We remove harmful comments, from spam to discrimination and brand attacks. We also send you alerts when something needs urgent attention.

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We reply to customer questions, complaints, and feedback on your behalf. You choose what you want responded to and we set up predefined response variations. BrandBastion can also route classified comments to private channels.

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Receive actionable insights on all your engagement to drive better results on social. Periodic reports based on sentiment and PIM™ (Positive Interaction Metric) analysis are available, as well as customizable on-demand insight reports for specific topics.

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Download A Free Sample Analysis
Engagement Audit

BrandBastion’s social media engagement analysis allows you to audit your current ads or organic posts to discover:

 Sentiment Analysis

 Engagement Opportunites

 Moderation Needs

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Relax, We’ve Got You Covered.

Our system crawls an unlimited volume of comments across all organic and paid posts to classify comments. Every single action is verified by a human specialist.

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Download E-Book: How To Manage Engagement In 2020

Our e-book will equip you to manage your engagement effectively and strategically. The e-book covers:

  • Tips on how to manage all types of engagement: The good, the bad, the ugly
  • Best practices from Fortune 500 companies, disruptors, and challenger brands
  • How managing engagement effectively impacts brand and ad performance
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"BrandBastion helps us manage our paid media at scale, ensures brand safety, and keeps us more plugged into the conversation about our brand."

- Jordan Schultz, Manager, Social Media & Brand, HelloFresh
cdn.hellofresh.com-1018983780174331

“BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying, keeps the spam and hateful comments at bay, and provides quality customer engagement.”

-Jessica Honbarger, Marketing Analyst, BetterHelp
betterhelp-logo-350-e1575879812376

“Having the ability to connect directly with customers and send relevant messages to the right people at the right time has proven to be an interesting and successful project specifically for our promo campaigns. We are excited about the initial results and the collaboration with Facebook, BrandBastion, and Smartly.io and look forward to exploring how else we can use Messenger!”

- Emily Fielding, Paid Social Manager, Uber Eats EMEA
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The Numbers Speak For Themselves

+24%

Increase in website conversions through actively engaging with comments.

+250%

Increase in positive sentiment by swapping creatives that were not resonating with the audience.

-26%

Lower cost per action after implementing BrandBastion to actively manage comments.

+74%

Decrease in mentions of a controversial topic after implementing a structured response approach.

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