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Improving Return on Ad Spend on Social Media

Advertising is interactive and no longer a one-way communication channel between brands and consumers. Our products drive increased ROAS, conversions, and brand favourability for the world’s top brands by enabling them to have more effective conversations with their audiences.
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Trusted by 350+ Accounts Including Top Advertisers
Netflix
Kamikoto
Slush
DealDash
TechCrunch
Joom
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Our Solutions

BB Moderation + Alerts

Protect your brand from threats and distractions and eliminate spam, hate speech, competitor promotions, and IP infringements. We take actions on your behalf removing harmful content and send you alerts for situations requiring your attention, all in real-time, around the clock.

  • Harmful and sensitive content removed by BrandBastion from owned properties (ads and organic) with 24/7 coverage in 43 languages
  • Alerts issued around the clock for situations requiring immediate attention or a sudden spike in certain types of engagement 
  • IP-infringing content flagged for takedown across social media and websites

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BB Customer Engagement

Engage with customers and prospects around the clock to drive increased sales and customer loyalty. We offer a range of solutions to support your team's engagement efforts, increasing response rates and speeds for comments in need of attention.

  • Responses issued by BrandBastion to pre-defined response-eligible situations on your behalf, 24/7 in up to 6 languages
  • Response-eligible comment detection and routing to your internal team
  • End-to-end community management services
  • Facebook Messenger experience services

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BB Insights + Analytics

Understand your customers and drive results on social through a range of analytics offerings. From sentiment to audience perception to topical insights, we deliver highly-detailed insights into your campaigns and social media engagement.

  • Action reports for BB Moderation + Alerts and BB Customer Engagement showing all actions taken and comment examples
  • Sentiment and PIM™-based streaming via API or third-party integrations
  • Customizable on-demand insight reports

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Not sure what you're looking for?

Results Achieved with BrandBastion

+269% 
positive sentiment

A top beauty brand increased positive user sentiment by removing harmful comments and creating space for valuable fan feedback.

+24%
more conversions

A premium online retailer drove more conversions by ensuring that every prospective customer received a great experience when interacting with ads.

-88%
negative sentiment

A top brand with an average of 50,000 comments per month decreased negative user sentiment while eliminating spam and false information.

See all success stories
“I would recommend BrandBastion to any company receiving high engagement on social media. They keep our social media properties clean from harmful content 24/7 and alert us in any situations that require our immediate attention. They give us peace of mind around the clock.”
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Jenny Gyllander
CMO, SLUSH
“We’re very satisfied with BrandBastion’s moderation solution. It keeps our Facebook pages free from spam, inappropriate content and phishing attacks that may be harmful to our fans. I recommend it for any brand receiving high engagement on social media.”
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Peter Vesterbacka
Mighty Eagle, Rovio (company behind Angry Birds)
“For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested”
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Travis Bernard
Director of Audience Development, TechCrunch
“We did a benchmark study and found the alternatives to be several times more expensive while providing only a fraction of the features and quality that BrandBastion does. We’ve been very satisfied with BrandBastion’s moderation services.”
DealDash_new
Satu Harkonen
Head of Customer Support, DealDash

BrandBastion: Takes Action

Our mission is to make the world a more action-driven place. We believe engagement is always better than apathy, and meaningful customer interactions online require active management by brands. Be it through removing harmful comments, responding positively towards customer queries, or listening to our client’s feedback to improve our solutions, our action-driven mindset drives everything we do at BrandBastion.
Our story
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As Seen In

Forbes
Adweek
Variety
Startup Beat
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