Empower Meaningful Conversations That Drive Results

We process every comment you receive, across ads and organic to identify engagement in need of moderation or a response.

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What Makes Us Different

AI + HUMAN

Our tech uses AI and Natural Language Processing to identify comments in need of moderation or a response at lightning speed. Alongside our tech, we have a team of trained human analysts to ensure accuracy.

24/7 FULLY MANAGED SERVICE

Your in-house team won't have to monitor comments. We take all actions on your behalf according to your guidelines around the clock, including nights, holidays, and weekends.

PAID AND ORGANIC

BrandBastion crawls unlimited comment volumes and accounts, covering paid and organic posts, including Instagram Ads and Facebook Dynamic Ads.

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FREE DOWNLOAD

The Ultimate Guide to Managing Comments on Social Media

TRUSTED BY THE BEST

Don't Just Take Our Word for It...

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With BrandBastion in place, we have a finger on the pulse across our social media conversations and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion teams attention to detail, bias to action, and clear communication.

Evan Irwin
Growth Marketing at Netflix boxycharmlogo
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BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in house expertise. This collaboration enables us to be more engaged than ever with our community.

Anna Skidmore
Vice President, Customer Experience at BoxyCharm boxycharmlogo
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"BrandBastion helps us manage our paid media at scale, ensures brand safety, and keeps us more plugged into the conversation about our brand."

Jordan Schultz
Manager, Social Media & Brand at HelloFresh boxycharmlogo
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"BrandBastion has been instrumental in helping turn around our customer communication and I would recommend your service to absolutely anyone!"

Kathryn Smith
Senior Director, Global Brand - Skullcandy skullcandy
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“BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying, keeps the spam and hateful comments at bay, and provides quality customer engagement.

Jessica Honbarger
Jessica Honbarger - Marketing Analyst at BetterHelp betterhelplogo
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"For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested."

Travis Bernard
Director of Audience Development, TechCrunch techcrunchlogo
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"BrandBastion helps us to see the full picture of what is going on in the comments. These reports are read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments."

Anton Gusev
Growth and Monetization Manager, Joom joomlogo
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"We’re very satisfied with BrandBastion’s moderation solution. It keeps our Facebook pages free from spam, inappropriate content, and phishing attacks that may be harmful to our fans. I recommend it for any brand receiving high engagement on social media."

Peter Vesterbacka
Rovio (company behind Angry Birds) roviologo
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"We did a benchmark study and found the alternatives to be several times more expensive while providing only a fraction of the features and quality that BrandBastion does. We’ve been very satisfied with BrandBastion’s moderation services."

Satu Harkonen
Head of Customer Support, DealDash dealdashlogo
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GET STARTED

Free Engagement Audit

BrandBastion’s social media engagement analysis allows you to audit your current ads or organic posts to discover:

  • Sentiment Analysis
  • Engagement Opportunites
  • Moderation Needs

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