AI + human social media moderation with 24/7 coverage in 43 languages
Take back your comment feeds and eliminate spam, hate speech, and competitor promotions while engaging with customers. We take actions on your behalf removing harmful content and send you alerts when there is a post issue, all in real-time, around the clock.
Tailored insights reports customized according to your brand's needs
Understand your customers and drive results on social through in-depth topical and sentiment-based insights. Our premium AI + human solution trained on vast sets of engagement delivers highly-detailed insights into your social media engagement and specific campaigns.
Responses issued on your behalf and customer inquiries centralized
Respond faster and never miss a customer inquiry or complaint again. We issue natural, human-sounding responses on your behalf and speed up your workflow by centralizing customer queries that need your attention.
Sentiment-Based Optimization on Ads in Real-Time
Through an integration with Smartly.io, ad campaigns can be automatically optimized based on attitudinal user signals. Budget is shifted from ads generating negative sentiment to ads performing well in terms of sentiment. Ads with high negative reactions are paused before the negativity can escalate.
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Our mission is to make the world a more action-driven place. We believe engagement is always better than apathy, and meaningful customer interactions online require active management by brands. Be it through removing harmful comments, responding positively towards customer queries, or listening to our client’s feedback to improve our solutions, our action-driven mindset drives everything we do at BrandBastion.