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Trusted by 450+ Accounts Including Top Advertisers

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HelloFresh
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“I would recommend BrandBastion to any company receiving high engagement on social media. They keep our social properties clean from harmful content 24/7 and alert us in any situations that require our immediate attention. They give us peace of mind around the clock.”

– Jordan Schultz, Manager, Social Media & Brand
HelloFresh
HelloFresh
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"BrandBastion helps us manage our paid media at scale, ensures brand safety, and keeps us more plugged into the conversation about our brand."

– Jordan Schultz, Manager, Social Media & Brand
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betterhelp
Better Help
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“BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying, keeps the spam and hateful comments at bay, and provides quality customer engagement.”

- Jessica Honbarger, Marketing Analyst
DealDash
DealDash
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“We did a benchmark study and found the alternatives to be several times more expensive while providing only a fraction of the features and quality that BrandBastion does. We’ve been very satisfied with BrandBastion’s moderation services.”

- Satu Harkonen, Head of Customer Support
Joom
Joom
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"BrandBastion helps us manage our paid media at scale, ensures brand safety, and keeps us more plugged into the conversation about our brand."

- Anton Gusev, Growth and Monetization Manager
Kamikoto
Kamikoto
Meal Delivery Service
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“I would recommend BrandBastion to any company receiving high engagement on social media. They keep our social properties clean from harmful content 24/7 and alert us in any situations that require our immediate attention. They give us peace of mind around the clock.”

– Jordan Schultz, Manager, Social Media & Brand
Rovio
Rovio
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“We’re very satisfied with BrandBastion’s moderation solution. It keeps our Facebook pages free from spam, inappropriate content and phishing attacks that may be harmful to our fans. I recommend it for any brand receiving high engagement on social media.”

- Peter VesterbackaMighty Eagle, Rovio (creator of Angry Birds)
Slush
Slush
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“I would recommend BrandBastion to any company receiving high engagement on social media. They keep our social properties clean from harmful content 24/7 and alert us in any situations that require our immediate attention. They give us peace of mind around the clock.”

- Jenny Gyllander, Slush
TechCrunch
TechCrunch
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“For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested.”

- Travis Bernard, Director of Audience Development

Tap Into the Power of Automation. Go Beyond Listening. Take Action!

Whether it’s more sales or brand equity, the key to success is understanding what your audience cares about, and taking the right actions, at the right time.

Platforms supported:

BrandBastion Moderation + Alerts
BrandBastion Customer Engagement
BrandBastion Insights

Harmful comments, from spam to discrimination and brand attacks, are removed according to your custom brand moderation guidelines. Alerts are sent when something needs urgent attention, such as when negative sentiment spikes or there’s a report of an unusual event.

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Customer questions, complaints, and feedback are detected and classified, and replies are issued on your behalf. You choose what you want responded to, set up predefined response variations, and BrandBastion replies for you or routes classified comments to private channels or your designated team.

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Receive actionable insights on all your engagement to drive better results on social. Periodic reports based on sentiment and PIM™ (Positive Interaction Metric) analysis are available, as well as customizable on-demand insight reports for specific topics.

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Get A Sample Analysis Report of Your Ad/Organic Engagement

BrandBastion’s social media engagement analysis allows you to audit your current ads or organic posts to discover:

  • Harmful comments and threats you are receiving, from spam to discrimination, brand attacks, and competitor promotions
  • Opportunities to engage with questions, complaints, and reviews
  • Potentially urgent situations, from technical issues to negative sentiment due to poor perception
  • Tips and recommendations for optimization
Sample Analysis Report of Ads/Organic Engagement
Sample Analysis Report of Ads/Organic Engagement
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On–Demand Webinar

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AI + Human Solutions to Give You Engagement Superpowers

Powered by natural language processing and machine learning, combined with trained industry specialists and linguists. Our system crawls an unlimited volume of comments across all organic and paid posts to classify and automate actions taken on comments, reducing complexity and eliminating repeated tasks.

BrandBastion AI + Human Solutions BrandBastion AI + Human Solutions

Case Studies

Monitoring User Sentiment Towards Ad Creative to Enhance Ad Performance

By monitoring user sentiment in real-time, a fitness brand was able to identify ad creative that was not resonating with the target audience and modify the creative mid-campaign to deliver a message that resonated better with its audience.

Increasing ROAS And Purchase Value For An E-Commerce Retailer

With BrandBastion's Moderation, Alerts, and Customer Engagement solutions, a global retailer spending $6M in Facebook and Instagram advertising annually, and running thousands of ads concurrently, was able to increase conversions and ROAS.

Addressing Controversy While Continuing to Promote Content on Social

By monitoring and actively responding to all comments related to a sensitive topic, a global beauty brand was able to prevent false claims from escalating and continue actively promoting their content on social media, while addressing the sensitive topic head-on.

Running Dynamic Ads at Scale Whilst Keeping Control

Since partnering with BrandBastion, Joom’s social media teams have been able to focus on running ads at scale, knowing the thousands of dynamic ads being run concurrently are not spreading malware or harmful comments and that they are in control if something unexpected happens.

Helping A Global Disruptor Expand to 130+ Countries

With BrandBastion centralizing the management of all their ad engagement comprehensively across 43 languages, a leading disruptor was able to achieve growth and awareness in over 130 new countries, hitting target ROAS, while keeping costs minimal and protecting the brand.

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The Numbers Speak For Themselves

+24%

Increase in website conversions through actively engaging with comments.

+250%

Increase in positive sentiment by swapping creatives that were not resonating with the audience.

-26%

Lower cost per action after implementing BrandBastion to actively manage comments.

+74%

Decrease in mentions of a controversial topic after implementing a structured response approach.

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Schedule Your Call

Book a free consultation call to get a walkthrough of our solutions and understand how BrandBastion can help you achieve your goals.

Download E-Book: How To Manage Engagement In 2020

Brands focus a lot on reaching audiences on social media, but they can’t always control the volume and type of social media engagement that their ads receive, which can make or mar brands. Our e-book will equip you to manage your engagement effectively and strategically. The e-book covers:

  • Tips on how to manage all types of engagement: The good, the bad, the ugly
  • Best practices from Fortune 500 companies, disruptors, and challenger brands
  • How managing engagement effectively impacts brand and ad performance
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"BrandBastion helps us manage our paid media at scale, ensures brand safety, and keeps us more plugged into the conversation about our brand."

- Jordan Schultz, Manager, Social Media & Brand, HelloFresh
cdn.hellofresh.com-1018983780174331

“BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying, keeps the spam and hateful comments at bay, and provides quality customer engagement.”

-Jessica Honbarger, Marketing Analyst, BetterHelp
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“Having the ability to connect directly with customers and send relevant messages to the right people at the right time has proven to be an interesting and successful project specifically for our promo campaigns. We are excited about the initial results and the collaboration with Facebook, BrandBastion, and Smartly.io and look forward to exploring how else we can use Messenger!”

- Emily Fielding, Paid Social Manager, Uber Eats EMEA
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Ready to talk about how we can help you?