Scale engagement and maximize social ROI
Social media never sleeps—and neither should your Community Management. Our Always-on Community Management Solution helps you:
- Protect Your Brand: Hide harmful comments in real-time.
- Respond Faster: Ensure every comment gets a tailored response within the hour.
- Drive Results: Turn conversations into conversions across both organic and paid channels.
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Turn comments into conversions
Social comments are a goldmine for sales, yet many brands miss the revenue opportunity they’re sitting on.
We promptly respond to purchase-related inquiries, educating and guiding potential customers toward conversion—right when interest is highest.
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Increase return on ad spend
We monitor and respond to comments on paid social ads—including Facebook dynamic ads—answering questions, moderating harmful comments, and nudging customers toward purchase, ensuring you get the most from every ad dollar.
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“We saw massive improvements in our metrics like higher ROAS, more purchases, better conversion rates, and a decrease in the cost per result.”
Boost customer satisfaction
A fast, helpful response can turn a frustrated customer into a loyal one. We resolve issues quickly by providing accurate information, taking conversations private when necessary, and ensuring concerns reach the right team.
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Build a thriving community
We don’t just respond—we spark conversations. Our team engages with your audience, replying to fan comments, encouraging discussion, and fostering a positive, active community around your brand.
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Save your team hundreds of hours each month
Our managed service lets you increase reply rates and reduce response times without hiring multiple team members across various time zones.
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“BrandBastion has been a game-changer for us. We've saved over 450 hours monthly in moderation and in responding efforts.”
Why choose BrandBastion?
Expertise Managing Global Brands
We work as an extension of your team. You’ll partner with brand voice and community management experts who deliver the best possible response to every comment—all approved by you.
Industry-Leading AI
Refined over 10 years and trained on millions of conversations, our AI tackles real-world brand challenges and is fully customizable to your needs.
24/7 Coverage in 109 Languages
We pride ourselves on providing timely, relevant responses within an hour. We can work at any scale and manage millions of comments monthly.
THE RESULTS
Scale engagement and drive growth like these brands
