Whether you are running a giveaway, launching a new product, or dealing with a PR crisis, we help you sift through large volumes of comments in real-time to provide insights on the engagement across your properties and how people are responding.
If you are in an industry where reputational risk is high and customers tend to take to social media to express their opinions, we enable you to track and monitor the intensity and nature of such comments across time to inform your strategy.
Discover patterns in your customer engagement data and use it to inform your marketing and product strategy based on real user feedback. By understanding how fans are reacting, you can make informed marketing and product decisions.
By listening closely to fans, a top beauty brand was able to give their fans what they want. After learning that 40.2% of all product requests related to one specific collection, the company made a data-driven decision and announced a new product line on Instagram, which was received with much excitement (75% of comments on the post were positive). Learn more →