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INSIGHTS

In-depth engagement insights 

Premium AI + human solution using machine learning and natural language processing combined with human moderators to deliver detailed insights into your social media engagement and campaigns.

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BrandBastion Solution | Insights

Topical and Sentiment-Based Insights Tailored to Your Needs

Discover how people are reacting to your brand and ads

Whether you are running a giveaway, launching a new product, or dealing with a PR crisis, we help you sift through large volumes of comments in real-time to provide insights on the engagement across your properties and how people are responding.

 

Monitor critical or sensitive topics specific to your industry

If you are in an industry where reputational risk is high and customers tend to take to social media to express their opinions, we enable you to track and monitor the intensity and nature of such comments across time to inform your strategy. 

 

Make strategic data-driven decisions on your campaigns

Discover patterns in your customer engagement data and use it to inform your marketing and product strategy based on real user feedback. By understanding how fans are reacting, you can make informed marketing and product decisions.  

 

The Impact of Effective Insights

40.2% of all customer product requests related to one specific collection

New product line launched based on insights

By listening closely to fans, a top beauty brand was able to give their fans what they want. After learning that 40.2% of all product requests related to one specific collection, the company made a data-driven decision and announced a new product line on Instagram, which was received with much excitement (75% of comments on the post were positive). Learn more →

Want this and more?

Discover our Moderation + Alerts, Customer Response, and IP Protection products. 
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Netflix
Slush
TechCrunch
Kamikoto
DealDash
Tourism Australia

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