We keep your community engaged
We reply to your brand's comments on your behalf 24/7/365, helping you increase response and engagement rates.
Facebook
Comments (organic, ads, dynamic), wall posts, private messages, mentions
Instagram
Comments (organic, ads), direct messages, mentions, replies to stories
TikTok
Comments (organic, ads)
YouTube
Comments (organic, ads)
X (formerly Twitter)
Comments (organic, ads), quotes and mentions
We respond on your behalf
We respond to comments 24/7/365 using AI + Human expertise to act fast and with accuracy. Supported by our human content specialists to ensure the most brand-appropriate responses.
We analyze & tag each comment
Each comment is analyzed and labeled with a category (e.g., customer complaint, fan community, etc.) to ensure consistency and offer you better insights into the content you're receiving.
We are an extension of your team
A dedicated Account Manager will help you create authentic responses, considering your brand's industry and voice, and frequently share recommendations to set up your brand engagement for success.Leverage Comments To Boost Performance
We help you strengthen the relationship with your community and provide an excellent customer experience by responding quickly with the most pertinent and fitting answers to Fan Community, Customer Complaints, Purchase Interest, and other types of comments. All responses issued are pre-approved by your brand.
BrandBastion solutions help us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media.
- Amy Munkhbaatar, Community Manager (Marketing), WorldRemit
Improve Your Customer Experience
We integrate with your customer support to make the customer service journey as fast and efficient as possible. We issue responses on your behalf both publicly (to comments) and privately (via Facebook Messenger) to solve customer issues.
BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in-house expertise. This collaboration enables us to be more engaged than ever with our community.
How Purdue University Uses BrandBastion to Boost Engagement & Positive Sentiment
Fostering a positive and engaged student community helps the university increase brand awareness and ultimately drive enrollment.
