We engage with your community at scale
![](https://www.brandbastion.com/hubfs/speechbubble.png)
Engage with your
community at scale
Our 24/7 community management services ensure your brand stays connected with your audience.![Group 480970212](https://www.brandbastion.com/hs-fs/hubfs/Group%20480970212.webp?width=300&name=Group%20480970212.webp)
![netflixlogo-1](https://www.brandbastion.com/hs-fs/hubfs/netflixlogo-1.png?width=300&name=netflixlogo-1.png)
![uberlogo-2](https://www.brandbastion.com/hs-fs/hubfs/uberlogo-2.png?width=300&name=uberlogo-2.png)
![redbulllogo-1](https://www.brandbastion.com/hs-fs/hubfs/redbulllogo-1.png?width=300&name=redbulllogo-1.png)
![sephoralogo](https://www.brandbastion.com/hs-fs/hubfs/sephoralogo.png?width=300&name=sephoralogo.png)
![tnf](https://www.brandbastion.com/hs-fs/hubfs/tnf.png?width=300&name=tnf.png)
![supercell](https://www.brandbastion.com/hs-fs/hubfs/supercell.png?width=300&name=supercell.png)
![netflixlogo-1](https://www.brandbastion.com/hs-fs/hubfs/netflixlogo-1.png?width=300&name=netflixlogo-1.png)
![uberlogo-2](https://www.brandbastion.com/hs-fs/hubfs/uberlogo-2.png?width=300&name=uberlogo-2.png)
![redbulllogo-1](https://www.brandbastion.com/hs-fs/hubfs/redbulllogo-1.png?width=300&name=redbulllogo-1.png)
![sephoralogo](https://www.brandbastion.com/hs-fs/hubfs/sephoralogo.png?width=300&name=sephoralogo.png)
![tnf](https://www.brandbastion.com/hs-fs/hubfs/tnf.png?width=300&name=tnf.png)
![supercell](https://www.brandbastion.com/hs-fs/hubfs/supercell.png?width=300&name=supercell.png)
![calvinklein](https://www.brandbastion.com/hs-fs/hubfs/calvinklein.png?width=300&name=calvinklein.png)
![narslogo](https://www.brandbastion.com/hs-fs/hubfs/narslogo.png?width=300&name=narslogo.png)
![purduelogo-1](https://www.brandbastion.com/hs-fs/hubfs/purduelogo-1.png?width=300&name=purduelogo-1.png)
![Grubhub-Logo](https://www.brandbastion.com/hs-fs/hubfs/Grubhub-Logo-size.png?width=300&name=Grubhub-Logo-size.png)
Foster customer loyalty and boost conversions
We reply to fan comments, purchase inquiries, and FAQs while staying true to the authentic voice of your brand. This approach will not only help you boost conversions but also foster trust and loyalty among your audience.
![bbengages](https://www.brandbastion.com/hs-fs/hubfs/bbengages.png?width=300&name=bbengages.png)
![](https://www.brandbastion.com/hs-fs/hubfs/WorldRemit_Identity_2020_RGB_72ppi.png?width=129&height=39&name=WorldRemit_Identity_2020_RGB_72ppi.png)
![amy-worldremit-min](https://www.brandbastion.com/hs-fs/hubfs/amy-worldremit-min.jpg?width=70&name=amy-worldremit-min.jpg)
Improve customer experience and support
Timely and transparent responses to complaints are essential for building trust and protecting your image. Our team is available around the clock to address customer concerns and feedback on your behalf.![Group 1484579582](https://www.brandbastion.com/hs-fs/hubfs/Group%201484579582.png?width=300&name=Group%201484579582.png)
"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens."
![purduelogo-1](https://www.brandbastion.com/hs-fs/hubfs/purduelogo-1.png?width=146&height=48&name=purduelogo-1.png)
![1623330744663.jfif (1)-min](https://www.brandbastion.com/hs-fs/hubfs/1623330744663.jfif%20(1)-min.jpg?width=70&name=1623330744663.jfif%20(1)-min.jpg 1x, https://www.brandbastion.com/hs-fs/hubfs/1623330744663.jfif%20(1)-min.jpg?width=105&name=1623330744663.jfif%20(1)-min.jpg 1.5x)
How does it work?
![crawling-1](https://www.brandbastion.com/hs-fs/hubfs/crawling-1.png?width=300&name=crawling-1.png)
1. Crawling
![](https://www.brandbastion.com/hubfs/Group%201484579537.png)
1. Crawling
![](https://www.brandbastion.com/hubfs/Group%201484579537.png)
BrandBastion crawls comments, private messages and mentions from all social media platforms.
![classifying](https://www.brandbastion.com/hs-fs/hubfs/classifying.png?width=300&name=classifying.png)
2. Classifying
![](https://www.brandbastion.com/hubfs/classification.png)
2. Classifying
![](https://www.brandbastion.com/hubfs/classification.png)
BrandBastion classifies it in real-time, adding Category Tags, Sentiment Analysis, and Translation (AI + Human) to find conversations that need a reply from the brand
![replies-2](https://www.brandbastion.com/hs-fs/hubfs/replies-2.png?width=300&name=replies-2.png)
3. Replying
![](https://www.brandbastion.com/hubfs/replies2.png)
3. Replying
![](https://www.brandbastion.com/hubfs/replies2.png)
After finding which conversations need a reply, BrandBastion replies on the brand's behalf or sends that message for your brand to review and reply.
![Group 1484579600-1](https://www.brandbastion.com/hs-fs/hubfs/Group%201484579600-1.png?width=300&name=Group%201484579600-1.png)
4. Monitoring
![](https://www.brandbastion.com/hubfs/empty.png)
4. Monitoring
![](https://www.brandbastion.com/hubfs/empty.png)
All conversations are always available on the BrandBastion platform. You can view sentiment insights, tags, and all replies issued by BrandBastion.
Unmatched coverage for community management
We're also able to provide coverage to other platforms, including those that lack APIs, through custom projects.
![facebook-Nov-09-2023-03-10-18-9996-PM](https://www.brandbastion.com/hs-fs/hubfs/facebook-Nov-09-2023-03-10-18-9996-PM.png?width=30&name=facebook-Nov-09-2023-03-10-18-9996-PM.png 1x, https://www.brandbastion.com/hs-fs/hubfs/facebook-Nov-09-2023-03-10-18-9996-PM.png?width=45&name=facebook-Nov-09-2023-03-10-18-9996-PM.png 1.5x)
Comments (organic, ads, dynamic), wall posts, private messages, mentions
![instagram-Nov-09-2023-03-19-10-1532-PM](https://www.brandbastion.com/hs-fs/hubfs/instagram-Nov-09-2023-03-19-10-1532-PM.png?width=30&name=instagram-Nov-09-2023-03-19-10-1532-PM.png 1x, https://www.brandbastion.com/hs-fs/hubfs/instagram-Nov-09-2023-03-19-10-1532-PM.png?width=45&name=instagram-Nov-09-2023-03-19-10-1532-PM.png 1.5x)
Comments (organic, ads), direct messages, mentions, replies to stories
![X-2](https://www.brandbastion.com/hs-fs/hubfs/X-2.png?width=30&name=X-2.png 1x, https://www.brandbastion.com/hs-fs/hubfs/X-2.png?width=45&name=X-2.png 1.5x)
Comments (organic, ads), quotes and mentions
![tiktok-Nov-09-2023-03-19-10-1155-PM](https://www.brandbastion.com/hs-fs/hubfs/tiktok-Nov-09-2023-03-19-10-1155-PM.png?width=30&name=tiktok-Nov-09-2023-03-19-10-1155-PM.png 1x, https://www.brandbastion.com/hs-fs/hubfs/tiktok-Nov-09-2023-03-19-10-1155-PM.png?width=45&name=tiktok-Nov-09-2023-03-19-10-1155-PM.png 1.5x)
Comments (organic, ads)
![youtube-Nov-09-2023-03-19-10-1591-PM](https://www.brandbastion.com/hs-fs/hubfs/youtube-Nov-09-2023-03-19-10-1591-PM.png?width=30&name=youtube-Nov-09-2023-03-19-10-1591-PM.png 1x, https://www.brandbastion.com/hs-fs/hubfs/youtube-Nov-09-2023-03-19-10-1591-PM.png?width=45&name=youtube-Nov-09-2023-03-19-10-1591-PM.png 1.5x)
Comments (organic, ads)
![174857 (1)](https://www.brandbastion.com/hs-fs/hubfs/174857%20(1).png?width=30&name=174857%20(1).png 1x, https://www.brandbastion.com/hs-fs/hubfs/174857%20(1).png?width=45&name=174857%20(1).png 1.5x)
Comments (organic, ads)