We respond to customers' FAQs, positive comments, complaints, feedback, and much more.
Public to Private
We route public customer service comments (such as escalated complaints) to private messages.
Messenger
We enable customized Messenger experiences that drive engagement and results for advertisers.
CUSTOMER ENGAGEMENT
Leverage Comments To Boost Performance
Define what types of comments you want BrandBastion to respond to on your behalf and we'll work with you to create several response variations per category.
We help you provide an excellent customer experience on your behalf by responding quickly with the most pertinent and fitting answers to Fan Community, Customer Complaints, Purchase Interest and other types of comments.
Whoever is manning the account of @brand deserves an award. They reply almost everyone, so kindly too! 💕💕
I just wanna give a shout-out to whoever is the person or people from @brand commenting and responding to everyone's questions. You're doing an awesome job. I never see that anywhere. Lol
Whoever runs this account you’re doing amazing you literally reply to everyone.
BRANDBASTION CARE
How can it help your brand?
Catch conversion opportunities
People showing product interest or asking FAQs can easily become buyers if you provide them with the right information to convert.
Enable meaningful conversations
Cultivate connections with your customers by authentically and consistently engaging with them.
Use your time better
Your social media team will have more free time, with peace of mind knowing that your engagement is well-managed 24/7.
BrandBastion has really helped us with the volume of ad comments associated with getting our ad campaigns to scale. BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying and how their comments are being addressed, keeps the spam and hateful comments at bay, and provides quality customer engagement.
Jessica Honbarger
Marketing Analyst at BetterHelp
BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in house expertise. This collaboration enables us to be more engaged than ever with our community.
Anna Skidmore
Vice President, Customer Experience at BoxyCharm
Having the ability to connect directly with customers and send relevant messages to the right people at the right time has proven to be an interesting and successful project specifically for our promo campaigns.
Emily Fielding
Paid Social Manager, UberEats EMEA
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Audit Your Engagement On Social
BrandBastion’s social media engagement analysis allows you to audit your current ads or organic posts to discover:
