BRANDBASTION CARE

Keep your community engaged effortlessly

We reply to your brand's comments on your behalf 24/7, helping you increase response and engagement rates.

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INCLUDED IN THE FULLY MANAGED SERVICE

What Makes Us Different

AI-Powered Comment Management
We respond to comments 24/7 using AI + Human expertise to act fast and with accuracy. Supported by our human content specialists to ensure the most brand-appropriate responses.
Comment Analysis & Classification
Each comment is analyzed and labeled with a category (e.g. customer complaint, fan community, etc) to ensure consistency. The algorithms learn from the data labeled by human content specialists.
Account Manager & Brand Voice
Get recommendations from your Account Manager to set up your brand engagement for success. We'll also help you create authentic brand responses, taking into account the brand's industry and the customers' voice.
Unmatched Coverage on Paid & Organic
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COMMUNITY ENGAGEMENT

Leverage Comments To Boost Performance

We help you strengthen the relationship with your community and provide an excellent customer experience by responding quickly with the most pertinent and fitting answers to Fan Community, Customer Complaints, Purchase Interest, and other types of comments. 

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BrandBastion solutions help us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media.

- Amy Munkhbaatar, Community Manager (Marketing), WorldRemit

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CUSTOMER SERVICE ROUTING

Improve Your Customer Experience

We integrate with your customer support to make the customer service journey as fast and efficient as possible. We issue responses on your behalf both publicly (to comments) and privately (via Facebook Messenger) to solve customer issues.

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BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in-house expertise. This collaboration enables us to be more engaged than ever with our community.

- Anna Skidmore, Vice President, Customer Experience at BoxyCharm

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CATCH ENGAGEMENT & CONVERSION OPPORTUNITIES

We identify & reply to engageable conversations

Customer Complaints
We respond to comments expressing complaints and service issues from customers.
FAQ
We respond to comments related to frequently asked questions (topics like pricing, availability shipping, etc.)
Fan Community
We respond to positive comments about the brand, products, or service.
Constructive Feedback
We respond to comments where users are giving suggestions to the brand about their products or initiatives.
Purchase Intent
We respond to comments where users are expressing interest or intent to purchase the products or services