Keep your community engaged effortlessly
We reply to your brand's comments on your behalf 24/7, helping you increase response and engagement rates.
What Makes Us Different
AI-Powered Comment Management
Comment Analysis & Classification
Account Manager & Brand Voice
BrandBastion solutions help us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media.
- Amy Munkhbaatar, Community Manager (Marketing), WorldRemit
Improve Your Customer Experience
We integrate with your customer support to make the customer service journey as fast and efficient as possible. We issue responses on your behalf both publicly (to comments) and privately (via Facebook Messenger) to solve customer issues.
BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in-house expertise. This collaboration enables us to be more engaged than ever with our community.
We identify & reply to engageable conversations
Fostering a positive and engaged student community helps the university increase brand awareness and ultimately drive enrollment.