Our mission is to make the world a more action-driven place. We believe engagement is always better than apathy, and meaningful customer interactions online require active management by brands.
Be it through protecting brands, responding to customer queries, or listening to client feedback, our action-driven mindset drives everything we do and enables clients to accomplish their goals. Our six key values are summed up with the acronym ACTION:
Every BrandBastioneer we hire is self-motivated and action-oriented. Whether it is for helping a client solve an issue or creating a new process for working better, we seek out team members who don’t just spot challenges - they solve them.
All our solutions are developed based on listening to our clients’ needs. We go the extra mile for clients and build solutions based on their goals. We see ourselves as extensions of our clients’ teams and work with them to deliver great results.
In a fast-paced industry where constant change and innovation is the norm, BrandBastioneers need to have at least a little bit of the notorious Finnish "sisu", or resilience and grit, to help push through even the most daunting tasks.
We believe curiosity is the key to progress. Instead of accepting the status quo, we want to learn how to help our clients work smarter and better. We want to know what makes customers both satisfied and frustrated. We embrace the mindset of an explorer as we break new ground in uncharted territory.
As a global team, openness and transparency are key to sharing knowledge and aligning our efforts. We minimize 1-on-1 emails and work collaboratively on Google Drive and Slack channels. All key decisions are documented and shared with team members.
We are fast and flexible. Working in an industry that evolves at breakneck speed, we understand that adaptability is key to staying relevant. We don’t get bogged down by doing things “the way they are usually done”. We look ahead, seeking out new ideas and ways of doing things.
When BrandBastion was established, we built a global company from the very beginning, as social media has no borders. With team members in 15+ countries, we offer coverage in every time zone.
We are proud to work with some of the world’s most legendary brands and social media platforms. As a team, we are agile and big on testing and learning from our customers. We are passionate about the customers we serve and about transforming the way brands deal with social engagement.
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