BRANDBASTION SAFETY | FULLY MANAGED SERVICE

We keep your brand & community safe

We protect your brand reputation by hiding harmful conversations on your behalf 24/7/365. We also send you alerts when your brand is at risk.

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24/7/365 FULLY MANAGED SERVICE

What Makes Us Different


moderation

We moderate comments and alert you

Our AI instantly detects and categorizes harmful comments, so we can quickly moderate and alert you. Supported by our human content specialists to ensure accuracy at scale.
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We analyze & tag each comment

Each comment your brand receives is analyzed and labeled with a category (e.g., brand attack, spam, etc.) to ensure consistency when moderating and offer you better insights into the content you're receiving.
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We are an extension of your team

A dedicated Account Manager will help you define your community guidelines, considering your brand's industry and current social climate, and frequently share recommendations to keep your brand safe.
Unmatched Coverage on Paid & Organic
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AI + HUMAN MODERATION

Protect your brand against damaging conversations

We hide harmful comments from spam to brand attacks in 109 languages. With BrandBastion, you can rely on AI and human expertise to quickly identify and remove harmful content from your paid and organic social media channels.

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With BrandBastion in place, we have a finger on the pulse across our social media conversations and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication.

- Evan Irwin, Growth Marketing at Netflix

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REAL-TIME ALERTS

Prevent reputational crises & react fast to issues

We give you the power to protect your brand from potential crises or reduced ROAS. Our real-time alerts let you know when a post is receiving a peak in negative sentiment or when there's a broken link or a typo, so you can take action before the issue escalates.

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BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. BrandBastion is helping us build a safe and engaged community on social media.

- Amy Munkhbaatar, Community Manager (Marketing), WorldRemit

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COMPLEMENTARY ACCESS TO OUR PLATFORM

Get real-time insights on harmful comments

Get a breakdown of the different types of harmful comments and examples of conversations that we are hiding. Uncover sentiment trends and understand which posts are not resonating to inform your marketing strategy by accessing our platform.

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BrandBastion’s reports help us to see the full picture of what is going on in the comments. These reports are read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments.

- Anton Gusev, Growth and Monetization Manager, Joom

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ENSURE CONVERSATIONAL BRAND SAFETY & SUITABILITY

We detect harmful content across multiple categories

Against Brand
Negative comments and/or attacks on the brand in an unreasonable manner
Competitor Comments
Comments mentioning or promoting the brand's competitors
Inappropriate
Intoxicants, profanity, and sexually suggestive content.
Against Terms of Use
Unsolicited sales, referral codes, and brand impersonations
Violent/Offensive
Discrimination, hate speech, disturbing or violent, or extreme profanity
Spam and Scam
Spam, scams, personally identifiable information (PII), and repeated content

How we help our customers grow


It's time to discover how BrandBastion can help your brand grow.

Book a discovery meeting to walk you through our solutions and understand how BrandBastion can help you achieve your goals.