Live Shopify Context | AI Replies for Buyers

Shopify context, built into every conversation

AI replies grounded in Shopify data

Generate accurate replies using live product, order data, and your brand voice.

Order history in the inbox

See recent orders, fulfillment, shipping and tracking without opening Shopify.

Live product and inventory data

Answer questions using current pricing, variants and availability.

Customer and product linking

Link social users to customers, match products to posts and add the right link to a reply.

Shopify order context

'Where is my order?' answered in one-click

Once a customer is linked, BrandBastion brings their latest order details into the conversation and uses them to generate a relevant reply.

No manual order lookup. See fulfillment, shipping and tracking information beside the conversation.
A one-click reply in your brand voice. Generate a clear response using live order data, your tone and reply rules.
More questions resolved in social. Review and send the reply without opening Shopify or moving the customer elsewhere.

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Shopify product context

Product answers with live store data

Give your team the product context they need as soon as a customer asks about availability, pricing or where to buy.

No searching through Shopify. See products, variants, pricing and inventory beside the conversation.
AI replies grounded in current data. Generate accurate responses in your brand voice using the latest Shopify information.
Share the right product link. Search the catalog and add a product directly to the reply in a few clicks.

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BrandBastion x Shopify

Everything that's included

1 click AI replies grounded in Shopify data

BrandBastion uses verified Shopify product details to generate higher quality replies, grounded in what is actually in your store. For private messages, you can also allow limited order context so replies can reference the right order status and next steps.

Link social users to Shopify customers

Link any commenter or DM sender to the correct Shopify customer record so every future interaction starts with full context, even across repeat conversations.

Order history inside BrandBastion

See recent orders, status, totals, and key details in the inbox, so WISMO and post purchase troubleshooting become quick and consistent.

Product catalog sync

Sync your Shopify catalog so product details, variants, pricing and inventory are available inside BrandBastion. AI replies can use this live product data, and agents can also search the catalog and add a product link to a reply.

FAQs

What Shopify information is available in BrandBastion?

BrandBastion can surface linked customer information, recent orders, purchased items, fulfillment and payment status, shipping and tracking details, refunds, products, variants, pricing and inventory.

How does the AI generate a reply?

AI combines the customer’s message with the relevant Shopify data, your brand tone of voice and your configured reply rules. It then generates a response for the agent to review, edit or send.

How are social users connected to Shopify customers?

BrandBastion can suggest a matching Shopify customer when an email address or order number appears in the conversation. Agents can confirm the suggestion or search for a customer manually.

Can it answer product availability questions? Yes. AI can use current product, variant and inventory data to generate replies about stock, sizes, colors, pricing and where to buy.

Every buyer question, answered with live Shopify context