Comment Moderation
Protect your brand and community
Protect your brand and community
Agent+
The only AI that has replies ready when you wake up
Start your day with replies ready to approve: AI drafts thousands of accurate, post-aware, knowledge-grounded responses.
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Scale CX on social media while saving costs
From slow, inaccurate replies….
Instant, scalable engagement!
Instant, scalable engagement
Agents hunt for answers and backlogs build
Delays
Speed
Pre-drafted batches, even in spikes
Manual drafting misses context and causes errors
Errors
Accuracy
Post-aware replies pull from your site
Tone and policy vary across shifts
Inconsistency
Consistency
Brand voice rules applied everytime
Overtime and extra seats just to keep up
Cost
Efficiency
More coverage with the same team
What’s possible with Agent+:
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faster reply time
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higher reply rate
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saved per month
“Before BrandBastion, we had to toggle between Gorgias and Sprout Social to make sure all comments, DMs and reviews were being answered”
The fastest, most-accurate way to reply at scale
Wake up to hundreds of on-brand replies already written and ready to approve.
Analyzes both the post (caption, audio, video/image) and the comment, so every reply fits the context.
Replies are grounded in your help center, site content, and product data for accuracy.
Responses follow your tone, phrasing, and escalation rules for consistency.
Detect purchase intent and move conversations to DMs with tailored offers or next steps.
Protect your brand with 24/7 moderation, real-time alerts, and sentiment insights.
How it works
3 simple steps for you. Everything complicated happens in the background.
Context
Tone of Voice
Use emojis in replies
Rules When Replying
Do’s
Dont's
AI Skills to improve replies
Use AI post analysis
Use brand knowledge base
Domain
Sources syncing
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And what happens in the background 24/7
Pulling new comments, mentions, reviews and DMs
Analyzing conversations
Translating from 109 languages
Analyzing posts
Finding engageable messages
Adding tags
Applying sentiment
Searching knowledge
Moderating comments
Finding risks
Syncing post metrics
Finding influencers
Running workflows
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"Before BrandBastion, tracking conversations on social media and agent activity, agent work, and things like that was a huge challenge. (...) Your strategies in managing the comments and the feedback have massively improved our community efforts. And again, it leads to a more positive and engaging community environment."
Dee Dee Lawrence
Director, Customer Experience
Value 450h
Saved per month
%
"BrandBastion has been significant in upholding the safety and positive engagement of our audience. With their continuous monitoring, this enables our internal team to focus on cases that require a personalized touch and our in-house expertise. "
Daniel Grant
Member Experience Lead
Value 84%
Lift in Engagement Rate
% MaryRuth's team has achieved greater operational efficiency with BrandBastion’s support. On average each month, BrandBastion manages over 7,130 comments on paid campaigns, monitors 219 ads and sponsored posts, and saves the team around 200 hours in moderation and analysis. Value 32%
Increase in Click-Through Rate
Why brands choose us over traditional SMM & CX Tools
Public-first, built for scale
Handles nuanced public comments others can’t.
Context that others miss
Post-aware replies analyze the creative, caption, and comment so every response fits.
Scale without scaling teams
Batch approval queues let one person approve hundreds at once.
Social Tools
CX Tools
Customizable AI replies
Post-aware replies
Knowledge-grounded replies
Batch AI reply & approve
Moderation & crisis monitoring
Sentiment analysis
Social media coverage & analytics
Unlimited users & assets
Covered
Partial / limited
Not included
The full solution
Everything you'll get access to
Paid and organic coverage
Comments, private messaging, social listening, reviews. All in one place.
The best tools to engage
Pre-drafted AI replies. Post-aware drafting. Pulls from your help center and site. Brand voice rules.
Moderation & alerts
Auto-remove harmful comments. Real-time spike and risk alerts across channels.
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Sentiment & automation
Sentiment at post, campaign, and brand levels. Workflows for tagging, routing, and approvals.
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Unlimited users
Add your whole team, agencies, and partners—no seat limits, no extra fees.
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And also:
Schedule social media content
Post metrics
Profile metrics
A lot more...
450 hours
saved per month
“BrandBastion has been a game-changer for us. On average, we manage around 13,000 comments a month through BrandBastion.”
44 %
more registrations
“It helps us cater to our customers’ questions and enable personalized conversations. ”
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84 %
increase in engagement rate
“Before BrandBastion, we had to toggle between Gorgias and Sprout to make sure all comments, DMs, and reviews were answered.”
