Community & Reviews Management
We engage with your community at scale
We engage with your community at scale
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Community & Reviews ManagementEngage with your community at scale
Our 24/7 community and reviews management services ensure your brand is engaged and responsive to your audience around the clock.
24/7 FULLY MANAGED COMMUNITY MANAGEMENT AGENCY
Foster customer loyalty and boost conversions
We reply to fan comments, purchase inquiries, and FAQs while staying true to the authentic voice of your brand. This approach will not only help you boost conversions but also foster trust and loyalty among your audience.
Amy MunkhbaatarCommunity Manager (Marketing)
Improve customer experience and support
Timely and transparent responses to complaints are essential for building trust and protecting your image. Our team is available around the clock to address customer concerns and feedback on your behalf.
"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens."
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Ashlee ShroyerSocial Media Manager
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1. Crawling
1. Crawling
BrandBastion crawls comments, private messages and mentions from all social media platforms.
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2. Classifying
2. Classifying
BrandBastion classifies it in real-time, adding Category Tags, Sentiment Analysis, and Translation (AI + Human) to find conversations that need a reply from the brand
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3. Replying
3. Replying
After finding which conversations need a reply, BrandBastion replies on the brand's behalf or sends that message for your brand to review and reply.
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4. Monitoring
4. Monitoring
All conversations are always available on the BrandBastion platform. You can view sentiment insights, tags, and all replies issued by BrandBastion.
Our coverage
TikTok
Comments (organic, ads)
Facebook
Comments (organic, ads, dynamic), wall posts, private messages, reviews and mentions
Instagram
Comments (organic, ads), direct messages, mentions.
X / Twitter
Comments (organic, ads), quotes, mentions and private messages.
LinkedIn
Comments (organic, ads)
YouTube
Comments (organic, ads)
Trustpilot
Service reviews
Google Business
Google reviews