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Reputation+

Protect ROAS and reputation on social

Safeguard your brand perception 24/7. Harmful comments are removed in near real time and potential issues are flagged before they escalate, so your team can stay focused on growth.

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Trusted by Fortune 1,000 & fast-growing DTC brands
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The solution

How Reputation+ keeps your brand safe

 
Context-aware moderation

Moderation analyzes comment & post

  • Captions, visuals, and audio are analyzed to put moderation into context.

  • The same comment can be safe on one post but harmful on another.

  • Moderation reflects both the post and the comment it belongs to.

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24/7 Crisis monitoring

Catch crises and potential issues early

  • Continuous tracking of sentiment shifts, high-influence mentions, and coordinated attacks.

  • Real-time alerts flag risks the moment they emerge.

  • Stay ahead of crises before the story gets away from you.

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Sentiment analysis & social listening

See how people feel, on owned and earned

  • Measure sentiment in real time at post, campaign, and brand levels.

  • Monitor mentions, hashtags, and high-follower conversations across major platforms.

  • Get alerts on spikes and shifts that require action.

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%

"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media.""

Amy Munkhbaatar

Community Manager (Marketing)

Value +445%

More harmful comments hidden

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"BrandBastion has been significant in upholding the safety and positive engagement of our audience. With their continuous monitoring, this enables our internal team to focus on cases that require a personalized touch and our in-house expertise. "

Daniel Grant

Member Experience Lead

Value 84%

Lift in Engagement Rate

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"Like any other brand on social media, we face risks like negative comments, misinformation spreading, or posts that could potentially harm our reputation. It's a fast-paced environment, and without proper management, these issues could escalate quickly. And our aim with BrandBastion's assistance is always to maintain a positive and safe space for our community, actively mitigating these risks."

Dee Dee Lawrence

Director, Customer Experience

Value 450h

Saved per month

Why brands choose us over keyword-blockers or basic AI

Unmatched accuracy

Trained on billions of social inter actions and brand-specific data, our models hit 95.2% accuracy, far beyond generic AI.

Keyword blocker tools

Basic AI wrapper tools

Post aware moderation
Brand-bespoke models
Nuance, context, typos
24/7 crisis moderation
High-follower negative mention
Sentiment analysis
Multilingual coverage
Extensive ad coverage
Covered
Partial / limited
Not included

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THE TECHNOLOGY

The only AI that's fit for accurate moderation at scale

chats Purpose-Built for Social Conversation Analysis

Trained on millions of social conversations over a decade,  delivering unmatched accuracy in spotting harmful content.

 
Processor-min Beyond The Comment: True Post Understanding

Unlike rigid keyword-based tools, our AI analyzes not only the comment, but also the post that triggered the user interaction.

 
Check-1 Advanced Sentiment & Context Detection

Understands sarcasm, subtext, and nuance that basic sentiment tools miss, so moderation and sentiment metrics stay accurate.

 
refine Customized & Fully in Your Control

We tailor AI to your brand, so moderation fits your needs and keep refining. You set the rules on what to hide, escalate, or allow.

 
The full solution

Everything you'll get access to

Paid and organic coverage

Protect every channel, including ads and organic posts. Monitor DMs, reviews, and listening. One solution for full-funnel brand safety.

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The best moderation in the market

Built on 12+ years of refining models with billions of social interactions, Reputation+ delivers unmatched accuracy in spotting harmful content across every channel.

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Crisis Monitoring

Get real-time alerts on sentiment spikes and other potential crises.

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Sentiment & automation

Sentiment at post, campaign, and brand levels. Workflows for tagging, routing, and more.

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Unlimited users

Add your whole team, agencies, and partners—no seat limits, no extra fees.

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And also:

Schedule social media content

Post metrics

Profile metrics

A lot more...

Brand leaders love us

evan-irwin-netflix
Evan IrwinGrowth Marketing
netflix logo Thousands comments monitored

"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."

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Ginger LambVP of Customer Delight
earth-breeze-logo +494h saved monthly

"We found BrandBastion, and honestly, it was like a miracle. You guys solved this for us immediately. The implementation was so fast, and you got everything under control. We no longer had to seek out the negative comments and take action across different native platforms. It was all handled for us."

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Ashlee ShroyerSocial Media Manager
Purdue Logo +31% Engagement Rate

"BrandBastion’s speed and timeliness in moderating, responding and analyzing comments has helped take our social media strategy to a new level.”

james-imrie-betterhelp-min
James ImrieCreative and Marketing Manager
Betterhelp Logo +116% Positive Sentiment

"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."

amy-worldremit-min
Amy MunkhbaatarCommunity Manager (Marketing)
WorldRemit Logo +44% Registrations

"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."

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Anton GusevGrowth and Monetization Manager
Joom Logo +31% ROAS

"BrandBastion helps us to see the full picture of what is going on in the comments. This is read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments."

deedee
Dee Dee LawrenceDirector, Customer Experience
new-vshred-logo +450h saved monthly

 

"Before BrandBastion, tracking conversations on social media and agent activity, agent work, and things like that was a huge challenge. (...) Your strategies in managing the comments and the feedback have massively improved our community efforts. And again, it leads to a more positive and engaging community environment."

Valerie BarIntegrated Marketing and Social Media Director
Talkiatry Logo +23% Brand replies

"BrandBastion ensures the safety of our online community. They efficiently manage comments, deliver timely responses, and offer early warnings regarding potential issues, allowing us to stay informed and address concerns proactively."

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Jason MurphyGlobal Social Media Specialist
Binance Logo + 3,715% Spam/Scam Hidden

"BrandBastion's fully managed moderation solution has helped us to proactively moderate conversations at scale, protect our brand reputation, and enhance customer trust. The solution has saved us a lot of time, increased our efficiency, and improved the quality of our social media conversations. We are very pleased with the results, and we highly recommend BrandBastion to other companies facing similar challenges."

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Tyler FooHead of Advertising - Mindvalley
Mindvalley Logo +48% ROAS

"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."

daniel_grant_wld
Daniel GrantMember Experience Lead
WLD_logo +84% Engagement Rate

 

"BrandBastion has been significant in upholding the safety and positive engagement of our audience. With their continuous monitoring, this enables our internal team to focus on cases that require a personalized touch and our in-house expertise. "

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Laura AdairAnalyst at Dallas Theological Seminary

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"They Do the Work for You! It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.”

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Ashlee ShroyerSocial Media Manager
Purdue Logo +56% Response Rate

"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens.”

alison_mooradian_wld
Alison MooradianVP of Marketing
WLD_logo 126h saved monthly

 

"Before we started using BrandBastion, our Member Support team had to toggle between Gorgias and Sprout Social to make sure all social media comments, mentions, and DMs were getting answered. BrandBastion brings all of these into one queue, which makes the workflow so much easier for our team."

jessicabetterhelp
Jessica HonbargerSenior Marketing Analyst
Betterhelp Logo +31% Response Rate

"BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying,  keeps the spam and hateful comments at bay, and provides quality customer engagement.”

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Rainer BockHead of Content and Platform
Tomorrow Unlocked Logo +49% Conversation Rate

"BrandBastion helped us grow our YouTube community by fostering civil and fruitful debate in the comment section. Everyone who is contributing to a healthy conversation feels heard and connected with our brand. BrandBastion allows us to focus on producing great content and growing our channel instead of worrying about negative conversations in the comments."

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Travis BernardDirector of Audience Development
TechCrunch Logo +200k comments monitored

"For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested."

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Rajiv RaguHead of Growth
TechCrunch Logo +127% Response Rate

"We needed a partner to drive 1 on 1 conversations on social media. BrandBastion helps us engage with our community while consistently maintaining high accuracy and superb quality, giving us 24/7 peace of mind. We are comfortable focusing on other aspects of our growing business, knowing we have BrandBastion as our partner."

Anna SkidmoreVice President, Customer Experience
Boxycharm Logo +56% ROAS

"BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in house expertise. This collaboration enables us to be more engaged than ever with our community."

Real results from leading brands

+116 %

positive sentiment

“Partnering with BrandBastion allowed us to successfully foster a community where open and healthy discussions happen daily online.”


44 %

more registrations

“BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger.”


84 %

increase in engagement rate

“It's a relief to know that BrandBastion is moderating our social media accounts on a 24/7 basis, to make sure they remain a safe online space.”


FAQs

How is it different from keyword blockers or basic AI moderation?

Basic AI and keyword blockers miss context or over-hide. Reputation+ is trained on 12+ years of real conversations, hitting 95%+ accuracy. It understands nuance, sarcasm, typos, and subtext and applies post-aware intelligence, analyzing both the comment and the post. Harmful content is removed, harmless engagement stays live.

Does Reputation+ work in multiple languages and markets?

Yes. Reputation+ supports multilingual moderation across channels and regions

 

Can Reputation+ detect crises before they escalate?

Absolutely. Reputation+ tracks sentiment shifts, high-influence mentions, and coordinated attacks in real time. Alerts fire the moment risks emerge, giving your team the chance to act before headlines or campaigns are derailed.

How customizable is Reputation+ moderation? You stay in control. We tailor models to your brand and industry, and you set the rules—whether to hide, escalate, or allow. Our team continuously refines alongside you, so moderation aligns perfectly with your policies and tolerance.

Get started with BrandBastion

netflix-white
"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."
evan-irwin-netflix Evan Irwin - Growth Marketing