Protect your brand and community
























Safeguard your brand perception 24/7. Harmful comments are removed in near real time and potential issues are flagged before they escalate, so your team can stay focused on growth.
Captions, visuals, and audio are analyzed to put moderation into context.
The same comment can be safe on one post but harmful on another.
Moderation reflects both the post and the comment it belongs to.
Continuous tracking of sentiment shifts, high-influence mentions, and coordinated attacks.
Real-time alerts flag risks the moment they emerge.
Stay ahead of crises before the story gets away from you.
Measure sentiment in real time at post, campaign, and brand levels.
Monitor mentions, hashtags, and high-follower conversations across major platforms.
Get alerts on spikes and shifts that require action.
"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media.""
Amy Munkhbaatar
Community Manager (Marketing)
Value +445%More harmful comments hidden
"BrandBastion has been significant in upholding the safety and positive engagement of our audience. With their continuous monitoring, this enables our internal team to focus on cases that require a personalized touch and our in-house expertise. "
Daniel Grant
Member Experience Lead
Value 84%Lift in Engagement Rate
"Like any other brand on social media, we face risks like negative comments, misinformation spreading, or posts that could potentially harm our reputation. It's a fast-paced environment, and without proper management, these issues could escalate quickly. And our aim with BrandBastion's assistance is always to maintain a positive and safe space for our community, actively mitigating these risks."
Dee Dee Lawrence
Director, Customer Experience
Value 450hSaved per month
Trained on billions of social inter actions and brand-specific data, our models hit 95.2% accuracy, far beyond generic AI.
Every moderation decision considers the full post—captions, visuals, even audio—for true context.
Always-on moderation with brand-specific rules, real-time alerts, and scalable protection across every channel.
Keyword blocker tools
Basic AI wrapper tools
Trained on millions of social conversations over a decade, delivering unmatched accuracy in spotting harmful content.
Unlike rigid keyword-based tools, our AI analyzes not only the comment, but also the post that triggered the user interaction.
Understands sarcasm, subtext, and nuance that basic sentiment tools miss, so moderation and sentiment metrics stay accurate.
We tailor AI to your brand, so moderation fits your needs and keep refining. You set the rules on what to hide, escalate, or allow.
Protect every channel, including ads and organic posts. Monitor DMs, reviews, and listening. One solution for full-funnel brand safety.
Built on 12+ years of refining models with billions of social interactions, Reputation+ delivers unmatched accuracy in spotting harmful content across every channel.
Get real-time alerts on sentiment spikes and other potential crises.
Sentiment at post, campaign, and brand levels. Workflows for tagging, routing, and more.
Add your whole team, agencies, and partners—no seat limits, no extra fees.
Schedule social media content
Post metrics
Profile metrics
A lot more...
"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."
"We found BrandBastion, and honestly, it was like a miracle. You guys solved this for us immediately. The implementation was so fast, and you got everything under control. We no longer had to seek out the negative comments and take action across different native platforms. It was all handled for us."
"BrandBastion’s speed and timeliness in moderating, responding and analyzing comments has helped take our social media strategy to a new level.”
"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."
"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."
"BrandBastion helps us to see the full picture of what is going on in the comments. This is read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments."
"Before BrandBastion, tracking conversations on social media and agent activity, agent work, and things like that was a huge challenge. (...) Your strategies in managing the comments and the feedback have massively improved our community efforts. And again, it leads to a more positive and engaging community environment."
"BrandBastion ensures the safety of our online community. They efficiently manage comments, deliver timely responses, and offer early warnings regarding potential issues, allowing us to stay informed and address concerns proactively."
"BrandBastion's fully managed moderation solution has helped us to proactively moderate conversations at scale, protect our brand reputation, and enhance customer trust. The solution has saved us a lot of time, increased our efficiency, and improved the quality of our social media conversations. We are very pleased with the results, and we highly recommend BrandBastion to other companies facing similar challenges."
"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."
"BrandBastion has been significant in upholding the safety and positive engagement of our audience. With their continuous monitoring, this enables our internal team to focus on cases that require a personalized touch and our in-house expertise. "
"They Do the Work for You! It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.”
"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens.”
"Before we started using BrandBastion, our Member Support team had to toggle between Gorgias and Sprout Social to make sure all social media comments, mentions, and DMs were getting answered. BrandBastion brings all of these into one queue, which makes the workflow so much easier for our team."
"BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying, keeps the spam and hateful comments at bay, and provides quality customer engagement.”
"BrandBastion helped us grow our YouTube community by fostering civil and fruitful debate in the comment section. Everyone who is contributing to a healthy conversation feels heard and connected with our brand. BrandBastion allows us to focus on producing great content and growing our channel instead of worrying about negative conversations in the comments."
"For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested."
"We needed a partner to drive 1 on 1 conversations on social media. BrandBastion helps us engage with our community while consistently maintaining high accuracy and superb quality, giving us 24/7 peace of mind. We are comfortable focusing on other aspects of our growing business, knowing we have BrandBastion as our partner."
"BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in house expertise. This collaboration enables us to be more engaged than ever with our community."
“Partnering with BrandBastion allowed us to successfully foster a community where open and healthy discussions happen daily online.”
“BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger.”
“It's a relief to know that BrandBastion is moderating our social media accounts on a 24/7 basis, to make sure they remain a safe online space.”
Basic AI and keyword blockers miss context or over-hide. Reputation+ is trained on 12+ years of real conversations, hitting 95%+ accuracy. It understands nuance, sarcasm, typos, and subtext and applies post-aware intelligence, analyzing both the comment and the post. Harmful content is removed, harmless engagement stays live.
Yes. Reputation+ supports multilingual moderation across channels and regions.
Absolutely. Reputation+ tracks sentiment shifts, high-influence mentions, and coordinated attacks in real time. Alerts fire the moment risks emerge, giving your team the chance to act before headlines or campaigns are derailed.
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Evan Irwin - Growth Marketing |