Community & Reviews Management
We engage with your community at scale
We engage with your community at scale
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Plans
Essential
Use our tech to engage
Unlimited users & social profiles
AI Classification
Smart Social Inbox [AI powered]
Publish
Sentiment Analysis
Growth
We protect your brand & your team replies
Everything in Essential plus...
24/7 Comment Moderation & Crisis Protection
Dedicated Account Manager
Transparency Dashboard
Recommended
Prime
We protect and engage on your behalf 24/7Everything in Growth plus...
24/7 Community & Reviews Management
Smarter Social Inbox [AI + Human]
Compare BrandBastion plans side-by-side
Essential
Use our tech to moderate / engage
Growth
We protect your brand & your team replies
Prime
We protect & reply on your behalf
Fully Managed Services
Account Manager
Dedicated engagement specialist for your brand
Dedicated engagement specialist for your brand
Your dedicated Account Manager is an engagement specialist who will ensure the safety and success of your brand engagement.
24/7 Comment Moderation & Crisis Protection
We shield your brand from harmful content & alert you
We shield your brand from harmful content & alert you
AI + Human Moderation with the following customization to choose from
●Discriminatory
● Disturbing/Violent
● Extreme Profanity
●Personally Identifiable Information (PII), Spam
● Repeated Non-Harmful
●Brand Attack, Brand Critique
●Competitor Mention
● Competitor Promotion
● Brand Impersonation
● Intoxicants
● Against Person Featured
● Personal Attack/Bullying
● Mild Profanity
●Referral Code, Sexual/Toilet
●Unsolicited Sales
● Socio-Political
● and more
●Discriminatory
● Disturbing/Violent
● Extreme Profanity
●Personally Identifiable Information (PII), Spam
● Repeated Non-Harmful
●Brand Attack, Brand Critique
●Competitor Mention
● Competitor Promotion
● Brand Impersonation
● Intoxicants
● Against Person Featured
● Personal Attack/Bullying
● Mild Profanity
●Referral Code, Sexual/Toilet
●Unsolicited Sales
● Socio-Political
● and more
24/7 Community & Reviews Management
We reply on your brand's behalf 24/7/365
We reply on your brand's behalf 24/7/365
Fully Managed community services: we reply on your brand's behalf 24/7/365 with pre-approved responses:
● Customer Complaint (Basic)
●Customer Complaint (Escalated)
● FAQ
● Fan Community
● Constructive Feedback
● Purchase Intent
● Customer Complaint (Basic)
●Customer Complaint (Escalated)
● FAQ
● Fan Community
● Constructive Feedback
● Purchase Intent
Custom Reporting
We create custom reports and generate actionable insights
We create custom reports and generate actionable insights
Add-on
Add-on
Add-on
Tech & Platform
AI & Classification
AI only
AI + Human Advanced
AI + Human Advanced
Transparency Dashboard
Monitor every action BrandBastion takes in real-time: tagged messages, hidden comments, and responses issued.
Smart Social Inbox
AI Smart
You can filter by all engageable conversations (powered by AI), generate AI replies in one click, and enable automated moderation with the following categories: Spam, Against Brand, Inappropriate and Offensive
AI Smart
You can filter by all engageable conversations (powered by AI) and generate AI replies in one click. The moderation is fully managed (BrandBastion Protects).
AI + Human Smart
We tag engageable messages and you can filter by:
● Customer Complaint (Basic)
●Customer Complaint (Escalated)
● FAQ
● Fan Community
● Constructive Feedback
● Purchase Intent and generate AI replies in one click
● Customer Complaint (Basic)
●Customer Complaint (Escalated)
● FAQ
● Fan Community
● Constructive Feedback
● Purchase Intent and generate AI replies in one click
Publish
Schedule posts for Facebook, Instagram, TikTok and LinkedIn
Sentiment Analysis
Unlimited users & social profiles