Integrations

Social Platforms

Instagram

Social platform

Moderate comments and DMs, listen for hashtags & mentions, publish, and report.

Message types covered

Comments on posts & reels
Ad comments
Placement Asset Customization ad comments
Private messages

Listening

Comment & caption @mentions
Story @mentions & replies
Media tags
#Hashtags

Sentiment & reporting

Total comments & sentiment
Impressions & reach
Engagement rate

Content publishing

Image
Video (reels)
Carousel
Story

Includes collab posts, product tags, custom reel covers.

TikTok

Social platform

Reply to organic & ad comments, manage DMs, listen for mentions, and publish.

Message types covered

Comments (organic)
Ad comments (spark & influencer ads via video codes)
Direct messages

Listening

@Mentions in captions & comments
#Hashtags in captions

Sentiment & reporting

Total comments & sentiment
Video views & reach
Engagement rate

Content publishing

Video

Controls for comments, duets, stitches, and disclosure.

Facebook

Social platform

Manage comments, ads, wall posts & DMs, run listening, publish, and report.

Message types covered

Comments (organic)
Ad comments
Dynamic ad comments (DPA, Dynamic Language, Experiences)
Wall posts
Private messages

Listening

Comment @mentions
Caption @mentions

Sentiment & reporting

Total comments & sentiment
Impressions & reach
Engagement rate

Content publishing

Text
Image
Video
Multi-image
Links

Social platform

Reply to organic & ad comments, track mentions & shares, publish posts & PDFs, and report.

Message types covered

Comments (organic)
Ad comments

Listening

@Mentions & shares (with thoughts)

Sentiment & reporting

Total comments & sentiment
Impressions & reach
Engagement rate

Content publishing

Text
Image
Video
Multi-image
Links
PDF (carousels)

X / Twitter

Social platform

Handle replies, mentions, quotes & DMs, publish posts, and analyze sentiment.

Message types covered

Replies on posts
Ad comments (promoted tweets)
Quote tweets
@Mentions
Replies to quotes & mentions
Private messages

Sentiment & reporting

Total comments & sentiment

Content publishing

Text
Image
Video
Multi-image / video
Links

YouTube

Social platform

Moderate comments on videos & Shorts (including ads), publish and report.

Message types covered

Comments on videos & Shorts
Ad comments (in-feed video ads)

Reporting

Total comments
Views
Reactions, shares

Content publishing

Videos
Shorts

Threads

Social network

Moderate comments and track keywords with post-level insights.

Message types covered

Comments

Listening

Keyword listening

Sentiment & reporting

Total comments & sentiment
Reach
Reactions

Messaging

Messenger (Facebook)

Messaging

Customer conversations from Messenger, in one place.

Supported capabilities

Reply to direct/private messages
Auto-DM to public comments

Instagram DMs

Messaging

Handle private messages at scale.

Supported capabilities

Reply to direct/private messages
Auto-DM to public comments

X DMs

Messaging

Respond to direct messages on X.

Supported capabilities

Manage direct messages

TikTok DMs

Messaging

Bring TikTok direct messages into your workflow.

Supported capabilities

Manage direct messages

@Mentions & shares

Reviews

Trustpilot

Reviews

Centralize service reviews, respond faster, and track volume & ratings.

Message types covered

Service reviews

Reporting

Total reviews
Star rating breakdown

Google Business

Reviews

Manage Google Business reviews at scale and report on key trends.

Message types covered

Google Business reviews

Reporting

Total reviews
Star rating breakdown

Facebook Recommendations

Reviews

Manage recommendations alongside comments and messages.

Message types covered

Recommendations

Reporting

Total recommendations
Rating/like breakdown

Help Desk

Zendesk

Help desk

Automatically escalate the right conversations with synced users and two-way updates.

Supported capabilities

Link social users to Zendesk users
Auto-create tickets from BrandBastion tags & filters
Update status & priority in either tool
Create Zendesk users from BrandBastion
Replies post natively & sync back
Two-way internal notes

Social Platforms

Messaging

Social Listening

Reviews

Help Desk

Start engaging at scale