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Integrations

Comments, private messaging, social listening, reviews. All in one place.
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Social Platforms

Instagram

Social platform

Moderate comments and DMs, listen for hashtags & mentions, publish, and report.

Message types covered
  • Comments on posts & reels
  • Ad comments
  • Placement Asset Customization ad comments
  • Private messages
Listening
  • Comment & caption @mentions
  • Story @mentions & replies
  • Media tags
  • #Hashtags
Sentiment & reporting
  • Total comments & sentiment
  • Impressions & reach
  • Engagement rate
Content publishing
  • Image
  • Video (reels)
  • Carousel
  • Story

Includes collab posts, product tags, custom reel covers.

TikTok

Social platform

Reply to organic & ad comments, manage DMs, listen for mentions, and publish.

Message types covered
  • Comments (organic)
  • Ad comments (spark & influencer ads via video codes)
  • Direct messages
Listening
  • @Mentions in captions & comments
  • #Hashtags in captions
Sentiment & reporting
  • Total comments & sentiment
  • Video views & reach
  • Engagement rate
Content publishing
  • Video

Controls for comments, duets, stitches, and disclosure.

Facebook

Social platform

Manage comments, ads, wall posts & DMs, run listening, publish, and report.

Message types covered
  • Comments (organic)
  • Ad comments
  • Dynamic ad comments (DPA, Dynamic Language, Experiences)
  • Wall posts
  • Private messages
Listening
  • Comment @mentions
  • Caption @mentions
Sentiment & reporting
  • Total comments & sentiment
  • Impressions & reach
  • Engagement rate
Content publishing
  • Text
  • Image
  • Video
  • Multi-image
  • Links

LinkedIn

Social platform

Reply to organic & ad comments, track mentions & shares, publish posts & PDFs, and report.

Message types covered
  • Comments (organic)
  • Ad comments
Listening
  • @Mentions & shares (with thoughts)
Sentiment & reporting
  • Total comments & sentiment
  • Impressions & reach
  • Engagement rate
Content publishing
  • Text
  • Image
  • Video
  • Multi-image
  • Links
  • PDF (carousels)

X / Twitter

Social platform

Handle replies, mentions, quotes & DMs, publish posts, and analyze sentiment.

Message types covered
  • Replies on posts
  • Ad comments (promoted tweets)
  • Quote tweets
  • @Mentions
  • Replies to quotes & mentions
  • Private messages
Sentiment & reporting
  • Total comments & sentiment
Content publishing
  • Text
  • Image
  • Video
  • Multi-image / video
  • Links

YouTube

Social platform

Moderate comments on videos & Shorts (including ads), publish and report.

Message types covered
  • Comments on videos & Shorts
  • Ad comments (in-feed video ads)
Reporting
  • Total comments
  • Views
  • Reactions, shares
Content publishing
  • Videos
  • Shorts

Threads

Social network

Moderate comments and track keywords with post-level insights.

Message types covered
  • Comments
Listening
  • Keyword listening
Sentiment & reporting
  • Total comments & sentiment
  • Reach
  • Reactions

Messaging

Messenger (Facebook)

Messaging

Customer conversations from Messenger, in one place.

Supported capabilities
  • Reply to direct/private messages
  • Auto-DM to public comments

Instagram DMs

Messaging

Handle private messages at scale.

Supported capabilities
  • Reply to direct/private messages
  • Auto-DM to public comments

X DMs

Messaging

Respond to direct messages on X.

Supported capabilities
  • Manage direct messages

TikTok DMs

Messaging

Bring TikTok direct messages into your workflow.

Supported capabilities
  • Manage direct messages

Social Listening

Facebook — mentions

Listening

Track comment & caption mentions.

Signals covered
  • @Mentions in comments & captions

Instagram — hashtags & mentions

Listening

Find conversations via hashtags and @mentions.

Signals covered
  • #Hashtags
  • @Mentions

X — mentions

Listening

Capture brand @mentions.

Signals covered
  • @Mentions

TikTok — mentions, hashtags & trending

Listening

Follow mentions and hashtags, map to trending videos.

Signals covered
  • @Mentions
  • #Hashtags
  • Trending videos

Threads — keyword listening

Listening

Track conversation via keywords.

Signals covered
  • Keyword listening

LinkedIn — mentions

Listening

Monitor mentions and reshares with thoughts.

Signals covered
  • @Mentions & shares

Reviews

Trustpilot

Reviews

Centralize service reviews, respond faster, and track volume & ratings.

Message types covered
  • Service reviews
Reporting
  • Total reviews
  • Star rating breakdown

Google Business

Reviews

Manage Google Business reviews at scale and report on key trends.

Message types covered
  • Google Business reviews
Reporting
  • Total reviews
  • Star rating breakdown

Facebook Recommendations

Reviews

Manage recommendations alongside comments and messages.

Message types covered
  • Recommendations
Reporting
  • Total recommendations
  • Rating/like breakdown

Help Desk

Zendesk

Help desk

Automatically escalate the right conversations with synced users and two-way updates.

Supported capabilities
  • Link social users to Zendesk users
  • Auto-create tickets from BrandBastion tags & filters
  • Update status & priority in either tool
  • Create Zendesk users from BrandBastion
  • Replies post natively & sync back
  • Two-way internal notes

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