Reputation+
Pre-drafted replies grounded in your approved sources, ready to approve and batch send so you can respond faster without losing accuracy.
REVIEWS MANAGEMENT
Manage reviews like an always-on channel
Most teams manage reviews across disconnected tools and inboxes. BrandBastion unifies reviews and social to empower your team to learn faster and prove the impact of your response strategy.
Everything you need, from responding to proving impact
Catch spikes in low ratings, critical bugs, and sensitive topics so the right team can act before issues escalate.
Understand what is changing in ratings and sentiment, what is driving it, and how response strategy correlates with updates.
Use Astra AI insights to get instant, actionable answers to your questions and get summaries, themes and recommendations that can inform your marketing and product strategy.
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faster reply time
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“Before BrandBastion, we had to toggle between Gorgias and Sprout Social to make sure all comments, DMs and reviews were being answered”
Ready to streamline review management
Knowledge grounding with custom brand voice
Replies are grounded in approved sources like your help center, release notes, and known workarounds. Responses remain consistent even for bug reports or "how do I" questions.
Automated DMs to comments
When someone leaves a comment on social media, DM them a simple request to share an honest review in the app store.
Ready to send AI replies queue
Log in to find replies ready for one-click approval. Batch approve to move faster.
Reply impact reporting
Customers can update a review after you respond. Measure the outcome of replying by tracking rating updates after a response, and see where replies work best and where coverage or speed needs improvement.
Competitor benchmarking for app reviews
Compare your rating against competitor apps and use Astra insights to see what themes drive wins and dips across the category.
Alerts for spikes in low-rating and updated reviews
Get notified instantly when 1–2 star reviews surge and stay updated when a review’s rating changes across Google, Trustpilot, Apple App Store, Google Play...
Why brands choose us over App Management Tools
Advanced sentiment analysis
Deeper AI-powered sentiment tracking across both reviews and social comments with granular topic detection and emotional context analysis.
Deeper channel mix
Complete coverage across app stores + social reviews/comments in one consolidated experience, with consistent moderating and reply workflows.
AI grounded in knowledge base
Replies pull information from your website/FAQ to ensure factually accurate, consistent responses that reduce customer back-and-forth.
Other App Tools
Social + Apps Unified Workflows
Customizable AI replies
Knowledge-grounded replies
Batch AI reply & approve
Moderation & crisis monitoring
Sentiment analysis
Social media coverage & analytics
Unlimited users & assets
Covered
Partial / limited
Not included
