Keep your socials responsive and protected with AI trained on your brand’s knowledge. Deliver consistent replies and moderation at scale.
BrandBastion’s Agent+ drafts replies directly in your inbox using your website content, including product pages and help center articles. It also analyzes the full post context before drafting the responses and follows your brand guidelines. Your team simply reviews and batch approves.
BrandBastion moderation adapts to post context and can be customized with brand-specific models, sensitivity levels, and comment categories. You control what gets hidden by platform, campaign, or post type, while real-time alerts and AI summaries help your team spot emerging risks fast.
BrandBastion sentiment analysis uses your brand context and business goals to classify sentiment based on real impact. It captures industry nuance, sarcasm, and subtext, so a negative-sounding comment can still be recognized as positive when it signals real customer value.
Powered by Astra, our AI Analyst, teams can extract actionable insights from their social media interactions, from improving product feedback loops and managing crises to planning the next ad campaigns.

Our AI is trained on more than a decade of real social conversations, capturing tone, intent, and platform context with high accuracy.

We analyze the full post including caption, creative, and audio before taking action, so replies, alerts, hiding, and tagging are always grounded in context.

Our models adapt to your brand’s voice, needs, and nuances. You can rely on proven models or create bespoke ones tailored to your business.

On top of moderation and engagement, you can quickly surface insights. Ask a question and receive clear, actionable answers within seconds.
BrandBastion can fully replace Sprout Social for teams that focus on engagement, moderation, community safety, and scalable reply workflows. Some brands still use Sprout for publishing or employee advocacy and add BrandBastion to handle moderation and engagement at scale, sentiment insights, and reporting. The right fit depends on which parts of the social workflow matter most to your team.
BrandBastion uses customizable AI to create post aware, on-brand replies that sit as pre-drafted responses in your inbox and can be batch-approved. It also detects and hides harmful content in real time with brand-specific models. Sprout Social focuses more on manual engagement with basic AI suggestions and rule-based moderation workflows.
BrandBastion supports the major social networks covered in Sprout Social including Facebook, Instagram, TikTok, YouTube and X. BrandBastion also covers comments on paid campaigns (including dynamic and whitelisted ads) and high-volume engagement spikes, which are areas where many teams need more reliable automation than traditional inbox tools provide.
Sprout Social uses a seat-based pricing model, which increases costs as more team members need access. BrandBastion includes unlimited users and profiles, with pricing based on usage and support needs. This structure is often more cost-effective for growing brands, agencies and teams managing multiple accounts.