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BrandBastion vs Sprout SocialAI that prepares replies and takes action for your brand

Keep your socials responsive and protected with AI trained on your brand’s knowledge. Deliver consistent replies and moderation at scale.

Trusted by Fortune 1,000 & fast-growing DTC brands
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Where BrandBastion
brings added value

Replies ready when you log in

BrandBastion’s Agent+ drafts replies directly in your inbox using your website content, including product pages and help center articles. It also analyzes the full post context before drafting the responses and follows your brand guidelines. Your team simply reviews and batch approves.

 

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Brand-specific moderation

BrandBastion moderation adapts to post context and can be customized with brand-specific models, sensitivity levels, and comment categories. You control what gets hidden by platform, campaign, or post type, while real-time alerts and AI summaries help your team spot emerging risks fast.

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Advanced sentiment and AI insights

BrandBastion sentiment analysis uses your brand context and business goals to classify sentiment based on real impact. It captures industry nuance, sarcasm, and subtext, so a negative-sounding comment can still be recognized as positive when it signals real customer value.

Powered by Astra, our AI Analyst, teams can extract actionable insights from their social media interactions, from improving product feedback loops and managing crises to planning the next ad campaigns.

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“Before BrandBastion, we had to toggle between Gorgias and Sprout Social to make sure all comments, DMs and reviews were being answered”
Alison Mooradian VP of Marketing

Feature and service comparison

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AI replies and automation
Pre-drafted AI replies
Post-aware, accurate, and on-brand replies prepared to batch approve before your team logs in
No prepared replies
Custom AI prompting and brand rules
Fully customizable prompts and brand voice
Tone and style assist only (Enhance feature)
Knowledge-grounded replies
Replies reference your website or help center with sources
Not documented
Response safeguards
Pre-send compliance and safety gates
Not available
Batch reply
Generate and approve many replies at once
Bulk actions do not include replies
Moderation and brand protection
Automated comment moderation
Real-time and advanced post-aware AI moderation
Manual hiding and keyword rules that overhide/underhide
Crisis detection and alerts
AI-driven escalation in real time
Keyword-based alerts
Multi-language moderation
109 languages
Limited by rules and setup
Engagement and insights
Brand sentiment analysis
Custom models trained on your brand
Generic sentiment tagging
Intent detection and tagging
Purchase intent, complaints, risk signals
Partial message intent
Other use cases
Social listening
Add-on feature
Add-on feature
Scheduling
Supported
Core capability
Review management
Pre-drafted responses based on your site content, impact of replies in ratings, and alerts when reviews mention bugs or issues
No impact of replies in ratings and knowledge-grounded replies
Coverage and scale
Platforms coverage
Unified coverage across paid, organic comments, and DMs on all platforms (including Facebook dynamic ads)
Limited support for paid comments and no TikTok DMs, mentions, and ad comments coverage.
Seat management
Unlimited users
Pay-per-seat pricing model
Social profiles limit
Unlimited social profiles
Varies by plan, starts at 5
Customer success support
Dedicated CSM
Depends on plan

See Agent+ in action

No extra work for your team

h

Saved per month

%

Increase in ROAS

%

Lift in Engagement Rate

The most advanced AI for social media engagement



  • 0
    accuracy rate
    versus the industry benchmark of 60–85%
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    median hiding time
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    languages covered
Ad creative
Analyzing…
12+ years of expertise

Our AI is trained on more than a decade of real social conversations, capturing tone, intent, and platform context with high accuracy.

Post-aware understanding

We analyze the full post including caption, creative, and audio before taking action, so replies, alerts, hiding, and tagging are always grounded in context.

Built-in AI customization

Our models adapt to your brand’s voice, needs, and nuances. You can rely on proven models or create bespoke ones tailored to your business.

Instant AI insights

On top of moderation and engagement, you can quickly surface insights. Ask a question and receive clear, actionable answers within seconds.

FAQs

 

Does BrandBastion replace Sprout Social entirely?

BrandBastion can fully replace Sprout Social for teams that focus on engagement, moderation, community safety, and scalable reply workflows. Some brands still use Sprout for publishing or employee advocacy and add BrandBastion to handle moderation and engagement at scale, sentiment insights, and reporting. The right fit depends on which parts of the social workflow matter most to your team.

How does BrandBastion compare to Sprout Social on engagement and moderation?

BrandBastion uses customizable AI to create post aware, on-brand replies that sit as pre-drafted responses in your inbox and can be batch-approved. It also detects and hides harmful content in real time with brand-specific models. Sprout Social focuses more on manual engagement with basic AI suggestions and rule-based moderation workflows.

Does BrandBastion support the same social networks as Sprout Social?

BrandBastion supports the major social networks covered in Sprout Social including Facebook, Instagram, TikTok, YouTube and X. BrandBastion also covers comments on paid campaigns (including dynamic and whitelisted ads) and high-volume engagement spikes, which are areas where many teams need more reliable automation than traditional inbox tools provide.

How does pricing compare between BrandBastion and Sprout Social?

Sprout Social uses a seat-based pricing model, which increases costs as more team members need access. BrandBastion includes unlimited users and profiles, with pricing based on usage and support needs. This structure is often more cost-effective for growing brands, agencies and teams managing multiple accounts.

Discover how BrandBastion can help your brand grow.

Book a discovery meeting to walk you through our solutions and understand how BrandBastion can help you achieve your goals.