Social Media Moderation
Protect your brand and community
Protect your brand and community
BRANDBASTION FOR CUSTOMER EXPERIENCE TEAMS
The CX platform that keeps you ahead on social
Social is your most visible support channel—and often the most chaotic. BrandBastion is built for real-time, always-on social customer care, helping your team move faster, focus on what matters, and respond with the right context.
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Prioritize what matters with advanced AI
BrandBastion’s AI understands the intent, tone, and urgency behind every interaction. It filters out the noise, flags what matters most, and even suggests brand-aligned replies so you can resolve issues faster.
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Work smarter with social-first workflows
From harmful content to high-value engagement, BrandBastion handles the chaos of social conversations through intelligent automation and real-time routing—keeping your customers and team happy.
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Turn chaos into clarity with actionable insights
BrandBastion’s dashboards spotlight what truly matters—team performance, sentiment shifts, and emerging issues—so you can quickly resolve problems, streamline operations, and stay ahead of fast-moving trends.
+48%
increase in Return on Ad Spend
+31%
increase in Engagement Rate
450
hours saved every month
+116%
increase in Positive Sentiment
Respond faster with the right context
Speed matters. But speed without context leads to generic replies and missed issues. BrandBastion ensures your team has the right information every time.
- Instantly see sentiment, user history, and user details for every conversation
- Automatically surface urgent or high-risk messages with real-time AI tagging
- Generate AI replies based on topic and tone, always in your brand voice
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"We want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens."
Ashlee ShroyerLead Digital Community Manager at Purdue University
One inbox for every social interaction
Support doesn’t just happen in DMs. BrandBastion brings in ad and organic comments, messages, mentions, and reviews from every channel—all in one place, so your team never misses a beat.
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24/7 moderation that protects your brand in real time
Issues can arise anytime. BrandBastion moderates around the clock to keep your pages clean, your community safe, and your team out of crisis mode.
- Automatically remove hate speech, spam, scams, and abuse
- Get real-time alerts on sentiment spikes and emerging threats
- Stay in control with custom moderation rules
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" BrandBastion has been a game-changer for us. We've actually saved over 450 hours monthly in moderation and in responding efforts. We're able make our social media experience and community interactions better for everyone involved."
Dee Dee LawrenceDirector of Customer Experience at VShred
Turn every interaction into insight
Don’t just respond to conversations—learn from them. Transform frontline interactions into strategic insights with the most advanced AI for social analysis.
- Uncover the topics driving positive and negative sentiment
- Automatically tag content based on common issues and trends
- Let Astra analyze at scale to surface key insights and actionable recommendations
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"BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."
Ana WebanckHead of International & Special Operations at Typology
+48%
increase in Return on Ad Spend
+31%
increase in Engagement Rate
450
hours saved every month
+116%
increase in Positive Sentiment
