AI Classification Solution

AI-Powered Social Media Content Classification

How do we achieve consistency & accuracy?

Proprietary AI technology Advanced proprietary tech, backed by ten years of comment data classification expertise.

Extensive data training Trained with millions of real social media conversations from brand posts to recognize relevant concepts.

Human insight Our human team refines the classification and helps the models to learn and improve.

AI reliability Reliance on multiple AI approaches, with heavily guard-rails on generative AI.

Fully managed: AI + human categorization

1. AI-powered classification: 100+ tags

Every single conversation undergoes thorough analysis as the AI classifies content with over 100+ tags, automatically adding relevant ones.
2. Enhancing precision with human insight
Human specialists step in when the AI is uncertain if a tag should be added, ensuring an accurate understanding of context, including sarcasm or unconventional expressions.
3. Consistent and precise actions

These meticulously tagged conversations enable us to take consistent actions. For example, we can quickly hide all comments tagged as spam or prioritize responses to comments tagged with purchase intent.
4. Trend analysis for strategic insights
Leveraging tags, brands can analyze trends and fluctuations, empowering proactive decision-making and continuous improvement in marketing strategies.