Trusted by 450+ Accounts Including Top Advertisers
WE MONITOR, MODERATE, AND RESPOND TO YOUR CLIENT'S COMMENTS AT SCALE
We Protect Your Clients on Social
BrandBastion partners with your agency to provide moderation, community management, and insights for your clients.
We monitor every comment your clients receive across ads and organic to identify engagement in need of moderation or a response based on a brand's specific needs, values, and parameters. We take action on the brand's behalf around the clock 24/7, including nights, holidays, and weekends.
BrandBastion & Agencies
We partner with your agency to provide moderation, community management, and insights for all your clients.
BRANDBASTION MODERATION + ALERTS
Protect Your Clients
Harmful and sensitive content hidden on the brand's behalf and alerts issued 24/7 in real-time when urgent attention is required.
- Customizable brand moderation and alert guidelines
- 24/7 coverage in 43 languages
- Moderation categories include: Threats; Discrimination; Sensitive Brand Topics; Competitor Promotions; Profanity; Spam and many more!
- Alert categories include: Spike in negative sentiment; Broken link or typo; Negative reactions towards creative and many more!
BRANDBASTION CUSTOMER ENGAGEMENT
Enable Better Conversations
We issue responses on the brand's behalf to positive engagement, customer questions, feedback, and much more.
- Response-eligible comment detection
- Customizable response matrix - the brand chooses what they want responded to and set up predefined response variations
- Responses issued on the brand's behalf, 24/7 in up to 6 languages
- Classification and routing of comments to designated teams
Turn Data Into Actionable Insights
We report and provide actionable insights into how users are engaging with your clients across social channels. We can provide daily reports across clients' social media properties to make sure your agency is always on top of everything.
E-Book: How to Leverage
Comments to Boost
- Tips on how to manage all types of engagement - the good, the bad, the ugly
- Best practices from Fortune 500 companies,
disruptors, and challenger brands
- How managing engagement effectively impacts social media and ad performance
TRUSTED BY THE BEST
But Don't Just Take Our Word for It...
BrandBastion has really helped us with the volume of ad comments associated with getting our ad campaigns to scale. BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying and how their comments are being addressed, keeps the spam and hateful comments at bay, and provides quality customer engagement.
I would recommend BrandBastion to any company receiving high engagement on social media. They keep our social properties clean from harmful content 24/7 and alert us in any situations that require our immediate attention. They give us peace of mind around the clock.
BrandBastion helps us manage our paid media at scale, ensures brand safety, and keeps us more plugged into the conversation about our brand.