Supercharge social customer care using AI
We use Intent Recognition to identify comments that need your attention and represent engagement opportunities, such as:
- Questions
- Complaints
- Issues
- Positive Feedback
Keep your inbox organized and manageable
Effortlessly manage questions and feedback from fans, no matter how large the volume of conversations:
- Assign comments to specific team members
- Use saved replies to issue approved messages to common questions quickly
- Use assets groups to divide responsibility internally
Notify your team about important comments
Set up automated notifications based on keywords, sentiment, and volume to alert your team and allow them to respond fast and efficiently to comments. For example:
- Negative comments with customer service keywords
- Comments with buying intent keywords
- When there's an unusual spike in the volume of conversations
YouTube
TikTok
ALL CONVERSATIONS IN ONE PLACE
All your comments from posts, ads, and dynamic ads in one unified inbox
LEVERAGE AI INSIGHTS
We use AI (Intent Recognition) to show you which comments need a response
UTILIZE POWERFUL FILTERS
Filter comments by sentiment, keywords, campaign, post, platform, etc
SET UP ALERTS
Create automated notifications for spikes in comment volume or keyword mentions
SAVE REPLIES
Keep your brand voice consistent and quickly respond to common questions with saved replies