ENGAGE | BRANDBASTION LITE ⚡

Unified social inbox powered by AI

Respond to your social media conversations faster ⚡:

  • Intent Recognition highlights which comments need a response
  • Saved replies allow you to reply fast to common questions
  • Powerful filters to prioritize and streamline your engagement efforts

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Supercharge social customer care using AI

We use Intent Recognition to identify comments that need your attention and represent engagement opportunities, such as:

  • Questions
  • Complaints
  • Issues
  • Positive Feedback
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Keep your inbox organized and manageable

Effortlessly manage questions and feedback from fans, no matter how large the volume of conversations:

  • Assign comments to specific team members
  • Use saved replies to issue approved messages to common questions quickly
  • Use assets groups to divide responsibility internally
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Notify your team about important comments

Set up automated notifications based on keywords, sentiment, and volume to alert your team and allow them to respond fast and efficiently to comments. For example:

  • Negative comments with customer service keywords
  • Comments with buying intent keywords
  • When there's an unusual spike in the volume of conversations
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PLATFORMS COVERED
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Facebook
Organic, Ads, Dynamic Ads, Private Messages
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Instagram
Organic, Ads, PAC Ads, Direct Messages, Story Mentions
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YouTube
Organic, Ads
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TikTok
Organic, Ads

Engage Core Features


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ALL CONVERSATIONS IN ONE PLACE

All your comments from posts, ads, and dynamic ads in one unified inbox
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LEVERAGE AI INSIGHTS

We use AI (Intent Recognition) to show you which comments need a response
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UTILIZE POWERFUL FILTERS

Filter comments by sentiment, keywords, campaign, post, platform, etc
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SET UP ALERTS

Create automated notifications for spikes in comment volume or keyword mentions
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SAVE REPLIES

Keep your brand voice consistent and quickly respond to common questions with saved replies
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ASSIGN CONVERSATIONS

Delegate messages to specific team members to improve efficiency and enable better collaboration