ENGAGE | BRANDBASTION LITE ⚡
Unified social inbox powered by AI
Respond to your social media conversations faster ⚡:
- Intent Recognition highlights which comments need a response
- Saved replies allow you to reply fast to common questions
- Powerful filters to prioritize and streamline your engagement efforts









Supercharge social customer care using AI
We use Intent Recognition to identify comments that need your attention and represent engagement opportunities, such as:
- Questions
- Complaints
- Issues
- Positive Feedback

Keep your inbox organized and manageable
Effortlessly manage questions and feedback from fans, no matter how large the volume of conversations:
- Assign comments to specific team members
- Use saved replies to issue approved messages to common questions quickly
- Use assets groups to divide responsibility internally

Notify your team about important comments
Set up automated notifications based on keywords, sentiment, and volume to alert your team and allow them to respond fast and efficiently to comments. For example:
- Negative comments with customer service keywords
- Comments with buying intent keywords
- When there's an unusual spike in the volume of conversations
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