Manage comments faster using AI ⚡
Monitor and manage all your social media conversations in one place:
- Analyze sentiment insights and content resonance
- Moderate harmful conversations using AI
- Engage faster by leveraging Intent Recognition
Hide harmful conversations automatically
- Our AI highlights unwanted and damaging comments. You can hide them with one click
- You can also turn on automated hiding for spam, offensive, inappropriate, and against-brand comments found by our AI
- Apply additional rules with keyword blockers
Find which comments need a reply in our unified inbox
- Our AI highlights comments that need your attention
- You can use saved replies to be more time-efficient
- You can assign comments to one or multiple people on your team
Get actionable insights from your conversations
- All comments are analyzed and sentiment is automatically assigned (positive, negative, neutral or user tag)
- Filter your engagement by sentiment, campaigns, keywords, posts, language, etc.
- Set up notifications for spikes in volume or keyword mentions
- See which posts (paid & organic) are resonating better
Understanding sentiment is important to get a sense of what our audience is saying and how they are reacting to our posts. This has been helpful when providing analytics and adjusting strategy as needed for upcoming posts.
I like the user interface. It is easy to use and has powerful AI. Brandbastion keeps the brand safe from harmful comments and spam. It saved my brand a lot of time.
BrandBastion helps us to see the full picture of what is going on in the comments. This is read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments.