Reputation+
Replies ready when you log in
BrandBastion’s Agent+ drafts replies directly in your inbox using your website content, including product pages and help center articles. It also analyzes the full post context before drafting the responses and follows your brand guidelines. Your team simply reviews and batch approves.
Brand-specific moderation
BrandBastion’s Agent+ drafts replies directly in your inbox using your website content, including product pages and help center articles. It also analyzes the full post context before drafting the responses and follows your brand guidelines. Your team simply reviews and batch approves.
Advanced sentiment and AI insights
BrandBastion sentiment analysis uses your brand context and business goals to classify sentiment based on real impact. It captures industry nuance, sarcasm, and subtext, so a negative-sounding comment can still be recognized as positive when it signals real customer value.
Powered by Astra, our AI Analyst, teams can extract actionable insights from their social media interactions, from improving product feedback loops and managing crises to planning the next ad campaigns.
"Before BrandBastion, tracking conversations on social media and agent activity was a huge challenge. BrandBastion has been a game-changer for us. We've saved over 450 hours monthly in moderation and in responding efforts."
Engagement and responding
Always on engagement
Predrafted reply queue
Knowledge-driven and on-brand replies
Review first control
Consistency at scale
Moderation and brand protection
Comment moderation
Risk escalation and crisis response
Multi-language support
Listening and reporting
Social listening
Sentiment insights
Reporting and dashboards
Coverage and ownership
Scale during spikes
Ownership and control
Platforms coverage
+48%
increase in Return on Ad Spend
+31%
increase in Engagement Rate
450
hours saved every month
+116%
increase in Positive Sentiment
The most advanced AI for social media engagement
- 0accuracy rateversus the industry benchmark of 60–85%
- 0median hiding time
- 0languages covered
Analyzing…
12+ years of expertise
Our AI is trained on more than a decade of real social conversations, capturing tone, intent, and platform context with high accuracy.
Post-aware understanding
We analyze the full post including caption, creative, and audio before taking action, so replies, alerts, hiding, and tagging are always grounded in context.
Built-in AI customization
Our models adapt to your brand’s voice, needs, and nuances. You can rely on proven models or create bespoke ones tailored to your business.
Instant AI insights
On top of moderation and engagement, you can quickly surface insights. Ask a question and receive clear, actionable answers within seconds.