Social Media Moderation
Protect your brand and community
Protect your brand and community
%20(1)-1.png?width=300&name=Group-1484579955-(1)%20(1)-1.png)
Looking for a Respondology alternative?
A More Complete Social Engagement Solution
A More Complete Social Engagement Solution
Go beyond basic moderation. BrandBastion combines industry-leading AI, expert managed services, and advanced insights to help you:
- Protect your brand from harmful comments and PR risks
- Engage your audience 24/7
- Turn engagement into revenue gains and stronger ROI
%20(1)-1.png?width=916&name=Group-1484579955-(1)%20(1)-1.png)
TOUCH
The Most Advanced AI for Social
BrandBastion pairs cutting-edge AI with expert human oversight to deliver more accurate moderation, deeper sentiment insights, and real performance impact — customized to your brand and audience.
TOUCH
Full Social Media Management
Our platform offers more than just moderation — it includes engagement, content publishing, sentiment analysis, and reporting, so you can save time and consolidate your tech stack.
TOUCH
Bespoke Strategy
Our team brings unmatched experience from working with the world’s top brands. We collaborate with you to build a custom approach that evolves with your goals and delivers measurable results.
The most accurate moderation solution
✅ Advanced AI Moderation + Crisis alerts: BrandBastion’s AI removes harmful, spammy, or offensive content in real time, 24/7, across 109 languages — and alerts your team instantly to emerging PR risks.
❌ Basic Moderation: Respondology’s moderation is driven by generic keyword filters and basic AI, lacking transparency. They rely heavily on lightly vetted human moderators, which often leads to inconsistent quality and limited oversight.
.png?width=300&name=moderate-2%20(1).png)
Fully managed engagement, 24/7
✅ Respond to your audience 24/7: BrandBastion’s managed service replies to comments, DMs, and mentions on your behalf using your brand voice — around the clock. A shared inbox is also available if your team prefers to respond directly.
❌ No Response Capabilities: Despite the name, Respondology doesn’t offer any way to respond. Teams must use additional tools to engage — adding cost and complexity.
Sentiment insights that drive strategy
✅ Custom Sentiment Models: BrandBastion trains its sentiment engine on your brand, industry, and audience — delivering highly accurate insights that reflect how your customers actually feel.
❌ Generic Sentiment Tagging: Respondology uses a one-size-fits-all model that often misreads tone and provides lacks insight into sentiment drivers, trends, or comment sources.
Complete flexibility and transparency
✅ You're in Control: We give you full visibility in our real-time Transparency Dashboard. Moderation rules are tailored to your brand and continuously optimized based on performance data and your feedback.
❌ Lack of Visibility: With Respondology, it’s hard to track what actions are being taken. There’s limited reporting, little room for customization, and slow feedback loops — making it feel more like a black box.
.png?width=300&name=moderation3%20(1).png)
Feature and service comparison
Premium Solutions
Social Media Moderation
AI-powered, real-time moderation that detects 3.4x more harmful content
Basic keyword filters with slower and less reliable detection
Community Management
Fully managed service — replies to comments and DMs 24/7 in your brand voice
No service or platform for responding to comments or DMs
Crisis Monitoring
AI-driven detection that spots crises early and escalates them immediately
Reactive, keyword-based alerts that often miss critical issues
Sentiment Analysis
Custom-trained on your brand for greater accuracy and better insights
One-size-fits-all sentiment tagging with lower accuracy and limited insights
Languages Covered
109 languages
28 languages (depends on plan)
Platform
Social Media Inbox
Content Publishing
Social Listening
Social Analytics
+48%
increase in Return on Ad Spend
+116%
increase in Positive Sentiment
+31%
increase in Engagement Rate
+31%
increase in Return on Ad Spend
450
hours saved every month in managing comments
+61%
increase in Positive Sentiment
+48%
increase in Return on Ad Spend
+31%
increase in Engagement Rate
450
hours saved every month
+116%
increase in Positive Sentiment
"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement."
Evan IrwinGrowth Marketing at Netflix
"It's a relief to know that BrandBastion is moderating our social media accounts on a 24/7 basis. BrandBastion's community management service takes a significant workload off our teams' hands, helping us respond much faster to questions and comments via social media, ultimately enhancing overall member satisfaction."
Alison MooradianVP of Marketing at Wildgrain
"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations."
Amy MunkhbaatarCommunity Manager at WorldRemit