Community & Reviews Management
We engage with your community at scale
We engage with your community at scale
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Top beauty brands take engagement seriously
We tailor community management to your needs with a powerful social media engagement suite 💄✨
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Managing conversations elevates your brand glow
Foster brand loyalty
Build a loyal community to drive sales growth. Active engagement fosters trust and strengthens brand connection.
+56% Increase in
Purchase ROAS
Showcase your brand values
Beauty brands are at the forefront of fighting bias and discrimination. Remove hate speech to create a safer space for your community.
+64% Increase in the share
of positive conversations
Uncover customer feedback
Social conversations reveal key insights into user preferences and trends. Listening to your audience keeps your brand ahead .
149h Saved every month in
moderating, analyzing and engaging
BRANDBASTION SAFETYShield your beauty brand from harmful comments
We protect your brand reputation and community in real-time by hiding harmful comments and alerting you when your brand is at risk.
BRANDBASTION CAREEngage with your community at scale
Our 24/7 community management services ensure your brand stays connected with your audience, while our smart social media inbox empowers you to streamline in-house engagement efforts.
BRANDBASTION INTELLIGENCE & PUBLISHPower up your brand with insights & schedule content
Seamlessly integrate sentiment analysis, conversation tags, and diverse insights to inform your strategy. We also help you manage your social media content from the same place: schedule posts, generate captions instantly with AI, and gauge sentiment by post type.
This is how we help our clients
"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."
Evan IrwinGrowth Marketing
"BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."
Ana WebanckHead of International & Special Operations
" BrandBastion has been a game-changer for us. We've actually saved over 450 hours monthly in moderation and in responding efforts. And on average, we manage about 13,000 comments a month through BrandBastion. Your strategies in managing the comments and the feedback have massively improved our community efforts. And again, it leads to a more positive and engaging community environment."
DeeDee LawrenceDirector, Customer Experience
“BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in house expertise. This collaboration enables us to be more engaged than ever with our community.”
Anna SkidmoreVP of Customer Experience
"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."
James ImrieAuthor Job Title