Engagement Powers

Engagement Powers

That Will Make You Blush brush

We help beauty brands manage engagement at scale.

test20-1
WE MAKE IT SIMPLE

We help beauty brands delight fans, win new customers, and listen to what customers are really saying about your products and collections.

beauty-visual visual3
WE MONITOR, MODERATE, AND RESPOND TO YOUR BRAND'S COMMENTS 24/7

Protecting Your Beauty Brand at Scale on Social

BrandBastion monitors every comment you receive across ads and organic, to identify engagement in need of moderation or a response. We take actions on your brand’s behalf around the clock 24/7 including nights, holidays, and weekends.

24/7 COMMUNITY MANAGEMENT FULLY MANAGED SERVICE

BrandBastion works around the clock to:

Remove harmful comments and alert you

24/7 MODERATION + ALERTS

Spam, scam, unauthorized selling, brand impersonation, and other malicious comments can damage brand reputation and customer experience. BrandBastion hides harmful comments in real-time from all your social accounts. We also send you alerts if there's an urgent issue.

Reply to user questions on your behalf

24/7 CUSTOMER ENGAGEMENT

It is essential to respond promptly to all customer feedback and purchase inquiries as it increases conversions and brand loyalty. Our premium response solution issues replies that sound natural, matching the tone of the customer's comment. 

Turn social media data into actionable insights

INSIGHTS & REPORTS

Discussions across your social media campaigns and accounts offer invaluable insights into brand perception, campaign performance and can result in new product development. BrandBastion provides detailed reports on topics discussed as well as sentiment analysis on specific campaigns.

back-4 front-1
FREE DOWNLOAD

Guide: How to Leverage Comments to Boost Performance

  • Tips on how to manage all types of engagement - the good, the bad, the ugly
  • Best practices from Fortune 500 companies, disruptors, and challenger brands
  • How managing engagement effectively impacts social media and ad performance
increaseinmonth
SUCCESS STORY

How BoxyCharm Masters Personalized Conversations At Scale

  • 22,500 videos reported in 12 months
  • +222% Increase in Response Rate

after implementing BrandBastion Customer Engagement solution

boxycharmlogo-white

Don't Just Take Our Word For It

quote-icon-teal

"BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in house expertise. This collaboration enables us to be more engaged than ever with our community."

Anna Skidmore
Vice President, Customer Experience at BoxyCharm
teal_man_background_jobbies boxycharm-circle
quote-icon-teal

"BrandBastion helps us manage our paid media at scale, ensures brand safety, and keeps us more plugged into the conversation about our brand."

Jordan Schultz
Manager, Social Media & Brand, HelloFresh
teal_man_background_jobbies hellofreshlogo
quote-icon-teal

“BrandBastion has really helped us with the volume of ad comments associated with getting our ad campaigns to scale. BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying and how their comments are being addressed, keeps the spam and hateful comments at bay, and provides quality customer engagement.”

Jessica Honbarger
Marketing Analyst, BetterHelp
teal_man_background_jobbies betterhelp-logo
BRANDS THAT TRUST US
Netflix-logo-color
uber-black-white
redbull-media-house
Nars-black-white
mango-black-white
joom-logo-color
betterhelp-logo-color
dealdash-logo-color
tech-crunch-logo-color
WorldRemit-logo-color
HubSpot Video
FIRESIDE CHAT

Learn how MAC Cosmetics harnessed the power of listening to consumer feedback




ENGAGEMENT OPPORTUNITIES

Beauty is one of the most engaged industries on Instagram. There is enormous opportunity to:

Discover what fans want

Gain unique insights into the feedback your fans are giving across your campaigns. One of our major major beauty brand customers launched a much-anticipated new collection based on requests made by users across Instagram posts.

Drive positive conversations

Beauty brands working using our solution have seen up to 269% increase in positive user sentiment and a significant drop of 74% in animal testing comments. This ensures their ad spend is not being hijacked by comments that leave a negative impression. 

 

Save cost and scale-up

Focus your team's time on creating great content and campaigns, instead of trying to keep up with an endless flow of comments in real-time. Our scalable solution leads to huge savings in human resources and 24/7 coverage without any additional headcount.

Drive sales

Many beauty brands today operate online retail channels in addition to in-store. Our customers have seen up to a 24% increase in website conversions from ad campaigns after implementing our solution.

Let's Talk

How can we help your beauty brand on social?