Level Up Your Engagement Game

Level Up Your Engagement Game

We help gaming brands fight IP infringement, hacks + cheats, and hate speech on social media.

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BRANDS THAT TRUST US
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WE MONITOR, MODERATE, AND RESPOND TO YOUR BRAND'S COMMENTS 24/7

Protecting Your Gaming Brand at Scale on Social

BrandBastion monitors every comment you receive across ads and organic, to identify engagement in need of moderation or a response. We take actions on your brand’s behalf around the clock 24/7 including nights, holidays, and weekends.

24/7 COMMUNITY MANAGEMENT FULLY MANAGED SERVICE

BrandBastion works around the clock to:

Remove harmful comments and alert you

24/7 MODERATION + ALERTS

Spam, scam, unauthorized selling, brand impersonation, hacks, cheats and other malicious comments can damage brand reputation and customer experience. BrandBastion hides harmful comments in real-time from all your social accounts. We also send you alerts if there's an urgent issue.

Reply to user questions on your behalf

24/7 CUSTOMER ENGAGEMENT

It is essential to respond promptly to all customer feedback and inquiries as it increases conversions and brand loyalty. Our premium response solution issues reply that sound natural, matching the tone of the customer's comment. 

Turn social media data into actionable insights

INSIGHTS & REPORTS

Discussions across your social media campaigns and accounts offer invaluable insights into brand perception, campaign performance and can result in new product development. BrandBastion provides detailed reports on topics discussed as well as sentiment analysis on specific campaigns.

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FREE DOWNLOAD

Guide: How to Leverage Comments to Boost Performance

  • Tips on how to manage all types of engagement - the good, the bad, the ugly
  • Best practices from Fortune 500 companies, disruptors, and challenger brands
  • How managing engagement effectively impacts social media and ad performance
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SUCCESS STORY

How BrandBastion Fights Hate and Discrimination in the Gaming Industry

  • 54,215 harmful identified in 6 months

    Breakdown of Harmful Comments
  • 39.5% Extreme Profanity
  • 33.8% Hacks + cheats
  • 22.6% Spam + scams
  • 4.1% Discrimination

Book a Meeting

Book a free consultation call to get a walkthrough of our solutions and understand how BrandBastion can help your gaming brand achieve your goals.

The gaming industry relies heavily on its community and reviews. Effective management of this community on social media is key:
 

Prevent the spread of hacks + cheats

A recurring problem for all large gaming brands is the ease of hacks and cheats being spread through social media that violate the terms of use, dilute brand equity and reduce revenue. 34% of all harmful comments received on gaming ads are related to cheats. BrandBastion moderates these comments in real-time 24/7 with high accuracy.

 

Protect players from hate and scams

Bullying and harassment is a major problem for gaming communities. In addition, players who interact with a gaming brand's ads on social media often encounter scam links in the comments and may fall prey to these schemes. With BrandBastion's solution in place, these comments are eliminated within minutes, protecting your community.

 

Prevent crisis on ads

Ads have high reach but are hard to monitor constantly. If there's a threat of crisis happening on any of your ads, such as a technical link issue, a typo in the copy, or a high amount of negative sentiment from users, we send instant alerts so action can be taken before it escalates.

 

Ensure complete protection 24/7

Many brands do an excellent job with engaging on their organic pages but find it difficult to manage the comments spread across their ads, especially with dynamic ads or many variations of ads run across different regions for global brands. BrandBastion's AI + human solution pulls in all ad comments and takes action on brands' behalf 24/7.

 

Don't Just Take Our Word For It

 
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“We’re very satisfied with BrandBastion’s moderation solution. It keeps our Facebook pages free from spam, inappropriate content, and phishing attacks that may be harmful to our fans. I recommend it for any brand receiving high engagement on social media.”

Peter Vesterbacka
Mighty Eagle, Rovio (company behind Angry Birds)
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"BrandBastion helps us manage our paid media at scale, ensures brand safety, and keeps us more plugged into the conversation about our brand."

Jordan Schultz
Manager, Social Media & Brand, HelloFresh
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“BrandBastion has really helped us with the volume of ad comments associated with getting our ad campaigns to scale. BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying and how their comments are being addressed, keeps the spam and hateful comments at bay, and provides quality customer engagement.

Jessica Honbarger
Marketing Analyst, BetterHelp
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Let's Talk

How can we help your gaming brand on social?