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Asset 85  BRANDBASTION SOLUTIONS

Take Action To Get The Results You Want

From brand protection to customer engagement, we take action on your behalf across all your social accounts.

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Trusted by 450+ Accounts Including Top Advertisers
Netflix
Uber
HelloFresh
NARS
betterhelp
DealDash
Kamikoto
Slush
TechCrunch
Joom
Tourism Australia

Take Your Customer Engagement To The Next Level

Whether it’s more sales or brand equity, it’s important to understand what your audience cares about and take the right actions, at the right time.

BrandBastion’s proprietary classification system is powered by AI and natural language processing technology, combined with industry-trained content specialists and linguists.

Our system crawls an unlimited volume of comments across all your organic and paid posts to sort, prioritize, and automate actions taken on comments.

Understand Your  Audience
BG
What Actions Does BrandBastion Take?
Remove Harmful Comments and Issue Alerts

Harmful and sensitive content hidden on your behalf and alerts issued 24/7 in real-time when urgent attention is required

Learn More About BrandBastion Moderation + Alerts →

Issue Responses to Customer Inquiries

Responses issued on your behalf to customer questions, complaints, and feedback

Learn More About BrandBastion Customer Engagement →

Track and Deliver Sentiment and Topical Insights

Report and provide insights into how users are engaging with your brand

Learn More About BrandBastion Insights →

BrandBastion AI + Human Solutions
Asset 85  I BRANDBASTION MODERATION + ALERTS
Harmful Comments Removed According To Your Guidelines
Harmful comments, from spam to discrimination and brand attacks, are removed according to your custom brand moderation guidelines.
I Customizable brand moderation guidelines
I Moderation categories include: Threats; Discrimination; Sensitive Brand Topics; Competitor Promotions; Profanity; Spam and many more!
I 24/7 coverage in 43 languages

 

Alerts When Something Needs Urgent Attention
Alerts are sent when something needs urgent attention, such as when negative sentiment spikes or there’s a report of an unusual event.

I Customizable alert guidelines
I Alert categories include: Spike in negative sentiment; Broken link or typo; Negative reactions towards creative and many more!
I 24/7 coverage in 43 languages

Learn More About BrandBastion Moderation + Alerts →


Supported platforms:

        (Organic and Ads),        (Organic)

Moderation and Alerts
Customer Engagement
Asset 85  I BRANDBASTION CUSTOMER ENGAGEMENT
Customer Replies Issued On Your Behalf
Customer questions, complaints, and feedback are detected and classified, and replies are issued on your behalf. You choose what you want responded to, set up predefined response variations, and BrandBastion replies for you or routes classified comments to private channels or your designated team.
I Response-eligible comment detection
I Customizable response matrix - choose what you want responded to and set up predefined response variations
I Responses issued on your behalf, 24/7 in up to 6 languages
I Classification and routing of comments to designated teams
I Enterprise: End-to-end community management services
 

Supported platforms:

        (Organic and Ads),        (Organic)

Asset 85  I BRANDBASTION INSIGHTS
 
Actionable Insights to Drive Better Results on Social
Receive actionable insights on all your engagement to drive better results on social. Periodic reports based on sentiment and PIM™ (Positive Interaction Metric) analysis are available, as well as customizable on-demand insight reports for specific topics. 
I Sentiment-based insights and PIM™ (Positive Interaction Metric) analysis 
I Customizable on-demand insight reports for specific topics
 

Supported platforms:

        Twitter_Social_Icon_Circle_Color    (Organic and Ads),        (Organic)

Insights

Get a free Engagement Analysis Report

Audit your engagement across both ads and organic accounts and receive a free tailored report outlining your engagement risks and opportunities.

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Free Engagement Analysis Report

What’s in the report?

Fill in your email to download a sample engagement analysis report to get an overview of what your personalized report will contain.