BrandBastion Solutions

Take Your Customer Engagement To The Next Level

Whether it’s more sales or brand equity, it’s important to understand what your audience cares about and take the right actions, at the right time.

BrandBastion’s proprietary classification system is powered by AI and natural language processing technology, combined with industry-trained content specialists and linguists.

Our system crawls an unlimited volume of comments across all your organic and paid posts to sort, prioritize, and automate actions taken on comments.

I BRANDBASTION MODERATION + ALERTS

Harmful Comments Removed According To Your Guidelines

Harmful comments, from spam to discrimination and brand attacks, are removed according to your custom brand moderation guidelines.

I Customizable brand moderation guidelines

I Moderation categories include: Threats; Discrimination; Sensitive Brand Topics; Competitor Promotions; Profanity; Spam and many more!

I 24/7 coverage in 43 languages

Alerts When Something Needs Urgent Attention

Alerts are sent when something needs urgent attention, such as when negative sentiment spikes or there’s a report of an unusual event.

I Customizable alert guidelines
I Alert categories include: Spike in negative sentiment; Broken link or typo; Negative reactions towards creative and many more!
I 24/7 coverage in 43 languages

Learn More About BrandBastion Moderation + Alerts →

Supported platforms:

(Organic and Ads), (Organic)

I BRANDBASTION CUSTOMER ENGAGEMENT

Customer Replies Issued On Your Behalf

Customer questions, complaints, and feedback are detected and classified, and replies are issued on your behalf. You choose what you want responded to, set up predefined response variations, and BrandBastion replies for you or routes classified comments to private channels or your designated team.

I Response-eligible comment detection

I Customizable response matrix - choose what you want responded to and set up predefined response variations

I Responses issued on your behalf, 24/7 in up to 6 languages

I Classification and routing of comments to designated teams

I Enterprise: End-to-end community management services

Learn More About BrandBastion Customer Engagement →

Supported platforms:

(Organic and Ads), (Organic)

I BRANDBASTION INSIGHTS

Actionable Insights to Drive Better Results on Social

Receive actionable insights on all your engagement to drive better results on social. Periodic reports based on sentiment and PIM™ (Positive Interaction Metric) analysis are available, as well as customizable on-demand insight reports for specific topics.

BRANDBASTION SOLUTIONS

Take Action To Get The Results You Want

Take Your Customer Engagement To The Next Level

What Actions Does BrandBastion Take?

Remove Harmful Comments and Issue Alerts

Issue Responses to Customer Inquiries

Track and Deliver Sentiment and Topical Insights

I BRANDBASTION MODERATION + ALERTS

I BRANDBASTION CUSTOMER ENGAGEMENT

I BRANDBASTION INSIGHTS

Get a free Engagement Analysis Report

What’s in the report?