WE MONITOR, MODERATE AND RESPOND

BrandBastion Solutions

BrandBastion processes every comment you receive, across ads and organic to identify engagement in need of moderation or a response. We take action on your brand's behalf around the clock 24/7.

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Trusted by 450+ accounts including top advertisers ⟶
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24/7 MONITORING, MODERATION AND REPLYING

Seamless Collaboration

From brand protection to customer engagement, we take action on your behalf across all your social accounts.

SUPPORTED PLATFORMS
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BRANDBASTION MODERATION + ALERTS

Protect Your Brand

Harmful and sensitive content hidden on your behalf and alerts issued 24/7 in real-time when urgent attention is required.
  • Customizable brand moderation and alert guidelines
  • 24/7 coverage in 43 languages
  • Moderation categories include: Threats; Discrimination; Sensitive Brand Topics; Competitor Promotions; Profanity; Spam and many more.
  • Alert categories include: Spike in negative sentiment; Broken link or typo; Negative reactions towards creative and many more.
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BRANDBASTION CUSTOMER ENGAGEMENT

Enable Better Conversations

We issue responses on your behalf to positive engagement, customer questions, feedback, and much more. 

  • Response-eligible comment detection
  • Customizable response matrix - choose what you want responded to and set up predefined response variations
  • Responses issued on your behalf, 24/7 in up to 6 languages
  • Classification and routing of comments to designated teams
 
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BRANDBASTION INSIGHTS

Turn Data Into Actionable Insights

We report and provide actionable insights into how users are engaging with your brand across social channels. Periodic reports based on sentiment analysis are available, as well as customizable on-demand insight reports for specific topics. 

  • Sentiment-based insights and PIM™ (Positive Interaction Metric) analysis 
  • Customizable on-demand insight reports for specific topics
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BRANDBASTION SOLUTIONS

Success Stories

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How Joom Runs Dynamic Ads at Scale Whilst Keeping Control

+34% conversions after implementing Moderation + Alerts

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How BoxyCharm Masters Personalized Conversations At Scale While Driving +56% ROAS

BrandBastion saved an estimated 500 hours of Customer Service work per month. 

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How Uber Eats Boosted New Sales with Timely Reminders from Messenger

A/B Test: Measure the Impact of Using Messenger to Drive First-Time Orders Among New Customers

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TRUSTED BY THE BEST

But Don't Just Take Our Word for It...

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BrandBastion has really helped us with the volume of ad comments associated with getting our ad campaigns to scale. BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying and how their comments are being addressed, keeps the spam and hateful comments at bay, and provides quality customer engagement.

Jessica Honbarger
Marketing Analyst, BetterHelp
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I would recommend BrandBastion to any company receiving high engagement on social media. They keep our social properties clean from harmful content 24/7 and alert us in any situations that require our immediate attention. They give us peace of mind around the clock.

Jenny Gyllander
Slush
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BrandBastion helps us manage our paid media at scale, ensures brand safety, and keeps us more plugged into the conversation about our brand.

Jordan Schultz
Manager, Social Media & Brand, HelloFresh
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BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in house expertise. This collaboration enables us to be more engaged than ever with our community.

Anna Skidmore
Vice President, Customer Experience at BoxyCharm
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GET STARTED

Audit Your Engagement On Social

BrandBastion’s social media engagement analysis allows you to audit your current ads or organic posts to discover:

  • Sentiment Analysis
  • Engagement Opportunites
  • Moderation Needs

Let's Talk.

Let's Talk.

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