BrandBastion Engages | Community Management Service

TOUCH

44%
of people think that brand conversations are more persuasive than what a brand says in its advertising materials.

Source: Edelman

44%
of people think that brand conversations are more persuasive than what a brand says in its advertising materials.

Source: Edelman

TOUCH

48%
of consumers prefer buying from brands that are attentive and responsive to their customers via social media.

Source: SocialMediaToday

48%
of consumers prefer buying from brands that are attentive and responsive to their customers via social media.

Source: SocialMediaToday

TOUCH

+25%
Responding to complaints on social media can boost advocacy by up to 25%, while not responding can cut it by 50%.

Source: Convince and Convert

+25%
Responding to complaints on social media can boost advocacy by up to 25%, while not responding can cut it by 50%.

Source: Convince and Convert

TRANSPARENCY DASHBOARD

See how we're keeping your brand engaged in real-time

Access the BrandBastion platform to gain complete visibility into how we keep your brand engaged —all messages and replies issued— and uncover sentiment trends, audience insights, and recurrent conversational topics.

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Facebook

Comments (organic, ads, dynamic), wall posts, private messages, mentions

Instagram

Comments (organic, ads), direct messages, mentions, replies to stories

X (formerly Twitter)

Comments (organic, ads), quotes and mentions

TikTok

Comments (organic, ads)

YouTube

Comments (organic, ads)

Brand leaders love us!

Ana WebancHead of International & Special Operations at Typology

"BrandBastion has become an invaluable asset for Typology. It helped us improve customer engagement, enhancing the delivery of stellar customer experiences. The AI functionalities helped scale our operations and contributed to a noteworthy growth in positive sentiment."

Ashlee ShroyerSocial Media Manager at Purdue University

"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens."

Anna SkidmoreVice President, Customer Experience at BoxyCharm

"BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in house expertise. This collaboration enables us to be more engaged than ever with our community."

Tyler FooHead of Advertising at Mindvalley

"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."