Your audience pays attention 24/7, and so do we.
more people think that 1-on-1 brand conversations with customers are more persuasive than the brand’s advertising message.
of consumers read businesses' responses to reviews.
of people will not buy from a brand because it stayed silent on an issue it had an obligation to address.
I This end-to-end managed service by BrandBastion provides you with the peace of mind that every single comment your brand receives is treated in a unique way.
I BrandBastion works with your brand to supercharge your customer engagement by providing trained agents allocated to your account.
I Our Community Management Services allows for a more customized and granular strategy than our Customer Engagement Solution, but comes at a higher price due to the specific agents allocated to your account.
Dependent on the community management platform selected
I BrandBastion provides customized Messenger solutions for advertisers.
I This is offered as a managed service, where we provide full assistance and consultation regarding your Messenger strategy, including proprietary development, monitoring and improvement.
A retail client was receiving high volumes of questions across their ads around many similar topics.
As customer service is a key part of their brand, they wanted these questions answered as quickly as possible, 24/7. However, with a six-figure ad budget and thousands of ads running across various markets, they did not have the human resources to do this in-house.
They turned to BrandBastion's Customer Engagement Solution to have all inquiries resolved in a timely manner and around-the-clock.