Enable meaningful conversations at scale

Interact with your audiences at scale and drive 1-to-1 conversations that increase awareness, sales, and loyalty.

Trusted by 450+ Accounts Including Top Advertisers
Tourism Australia

Why does managing engagement matter?

Your audience pays attention 24/7, and so do we.


more people think that 1-on-1 brand conversations with customers are more persuasive than the brand’s advertising message.


of consumers read businesses' responses to reviews.


of people will not buy from a brand because it stayed silent on an issue it had an obligation to address.

What is BrandBastion Customer Engagement?

Asset 85  I BrandBastion Customer Engagement

I Define what types of comments you want BrandBastion to respond to on your behalf (e.g. customer complaints, FAQs and fan community comments) and provide up to 30 response variations per category.


I BrandBastion issues responses to comments on your behalf, 24/7 in up to 6 languages (English, Spanish, Portuguese, German, French and Italian).


I We use artificial intelligence and natural language processing to be able to identify comments in need of a response at lightning speed, but each response is verified by our trained quality assurance managers prior to it going live.

Supported platforms:


Facebook    Instagram    (Organic and Ads),    YouTube    (Organic)

Asset 85  I BrandBastion Community Management Solution

I This end-to-end managed service by BrandBastion provides you with the peace of mind that every single comment your brand receives is treated in a unique way.


I BrandBastion works with your brand to supercharge your customer engagement by providing trained agents allocated to your account.


I Our Community Management Services allows for a more customized and granular strategy than our Customer Engagement Solution, but comes at a higher price due to the specific agents allocated to your account.  



Supported platforms:

Dependent on the community management platform selected

Asset 85  I BrandBastion Messenger Solution

I BrandBastion provides customized Messenger solutions for advertisers.

I This is offered as a managed service, where we provide full assistance and consultation regarding your Messenger strategy, including proprietary development, monitoring and improvement.

Our specialities include:
I Online Couponing, re-engagement and sponsored messages
I Lead Generation, re-engagement and sponsored messages
I ‘Public to Private’ flows


More info here:      BrandBastion Messenger Solution

Supported platforms:


Facebook    Messenger

Client story

Delivering excellent customer service at scale

A retail client was receiving high volumes of questions across their ads around many similar topics.

As customer service is a key part of their brand, they wanted these questions answered as quickly as possible, 24/7. However, with a six-figure ad budget and thousands of ads running across various markets, they did not have the human resources to do this in-house.

Asset 88They turned to BrandBastion Customer Engagement to have all inquiries resolved in a timely manner by BrandBastion, around-the-clock.

Customer Service at Scale

Get in touch to learn more about BrandBastion and how we can help your brand!


Case Studies


More website conversions through actively responding to questions and complaints.

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More first-time purchases using click-to-Messenger ads with a custom BrandBastion bot.

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Increase in positive sentiment by using Alerts to identify and modify creatives that don’t resonate with the audience.

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Decrease in mentions of a controversial topic after implementing a structured response approach.

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Lower cost per action after implementing BrandBastion to actively manage comments.

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Key stats for how social media comments impact sales.

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Real-time protection and alerts as a disruptor brand scaled globally.

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Increase in positive sentiment through removal of harmful comments and distractions from comment feeds.

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BrandBastion helps us manage our paid media at scale, ensures brand safety, and keeps us more plugged into the conversation about our brand.

- Jordan Schultz, Manager, Social Media & Brand at HelloFresh

Discover Why Our Clients Trust Us to Protect Their Brand

Get in touch

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