Engage with your
community at scale
Our 24/7 community management services ensure your brand stays connected with your audience, while our smart social media inbox empowers you to streamline in-house engagement efforts.Elevate your brand's presence with 24/7 responses
Cultivate community growth with our fully managed response services. We respond to fan comments, address customer complaints, and handle inquiries swiftly, all while preserving the authenticity of your brand's voice.
"BrandBastion solutions help us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."
Streamline customer engagement
Simplify your in-house community management. Utilizing AI and intuitive tagging, our advanced inbox platform allows you to streamline processes effortlessly. Easily tag, assign, and respond strategically — the ideal solution for enhancing efficiencies.
"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens."
How does it work?
1. Crawling
1. Crawling
BrandBastion crawls comments, private messages and mentions from all social media platforms.
2. Classifying
2. Classifying
BrandBastion classifies it in real-time, adding Category Tags, Sentiment Analysis, and Translation (AI + Human) to find conversations that need a reply from the brand
3. Replying
3. Replying
After finding which conversations need a reply, BrandBastion replies on the brand's behalf or sends that message for your brand to review and reply.
4. Monitoring
4. Monitoring
All conversations are always available on the BrandBastion platform. You can view sentiment insights, tags, and all replies issued by BrandBastion.
Unmatched coverage for community management
We're also able to provide coverage to other platforms, including those that lack APIs, through custom projects.
Comments (organic, ads, dynamic), wall posts, private messages, mentions
Comments (organic, ads), direct messages, mentions, replies to stories
Comments (organic, ads), quotes and mentions
Comments (organic, ads)
Comments (organic, ads)
Comments (organic, ads)