BrandBastion Customer Engagement

BrandBastion Customer Engagement

Enable Meaningful Conversations

Engagement Audit ➜

We reply to customer comments on your behalf, driving 1-to-1 conversations that increase awareness, sales, and loyalty. You decide which situations you want BrandBastion to respond to on your behalf using a customized response matrix tailored to your brand voice.

Trusted by 450+ Accounts Including Top Advertisers

Customer Engagement

You decide which situations you want BrandBastion to reply to on your behalf using a customized response matrix tailored to your brand voice. Our customer success team works with you to set these guidelines.

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Leverage Comments To Boost Performance

Define what types of comments you want BrandBastion to respond to on your behalf and we'll work with you to provide several response variations per category.

  • Product Interest
  • FAQs
  • Fan Community
  • Customer Complaints

and many more

Audit Your Engagement Opportunities ➜

Reduce Customer Service Response Time

We can help you provide top-notch customer service by responding to customer complaints on your behalf and speeding up the process.

Audit Your Engagement Opportunities ➜

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Let Us Make A Difference For You Too

Feedback From Real Users

Whoever is manning the account of @brand deserves an award. They reply almost everyone, so kindly too! 💕💕

I just wanna give a shout-out to whoever is the person or people from @brand commenting and responding to everyone's questions. You're doing an awesome job. I never see that anywhere. Lol

Whoever runs this account you’re doing amazing you literally reply to everyone.


How BrandBastion Customer Engagement can help your business?

Enable meaningful conversations

Cultivate connections with your customers by authentically and consistently engaging with them.

Catch conversion opportunities

People showing product interest or asking FAQs can easily become buyers if you provide them with the right information to convert.

Deliver a one-of-a-kind experience

We help you provide an excellent customer experience on your behalf by responding quickly with the most pertinent and fitting answers.

Improve customer service response times

We identify customer complaints at lighting speed and reply to these comments, acknowledging the problem while directing the issue to the right team.

Use customer feedback to power new ideas

Your social media comments can contain valuable feedback relating to your brand or products, and we can help you find it.

Use your time better

Your social media team and your customer service team will have more free time, with peace of mind knowing that your engagement is well-managed. 


Success Stories

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E-Book: How to Leverage Comments to Boost Performance

  • Tips on how to manage all types of engagement - the good, the bad, the ugly
  • Best practices from Fortune 500 companies, disruptors, and challenger brands
  • How managing engagement effectively impacts social media and ad performance

Having the ability to connect directly with customers and send relevant messages to the right people at the right time has proven to be an interesting and successful project specifically for our promo campaigns. 

Emily Fielding
Paid Social Manager, UberEats EMEA
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BrandBastion has really helped us with the volume of ad comments associated with getting our ad campaigns to scale. BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying and how their comments are being addressed, keeps the spam and hateful comments at bay, and provides quality customer engagement.

Jessica Honbarger
Marketing Analyst, BetterHelp
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BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in house expertise. This collaboration enables us to be more engaged than ever with our community.

Anna Skidmore
Vice President, Customer Experience at BoxyCharm
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Audit Your Engagement On Social

BrandBastion’s social media engagement analysis allows you to audit your current ads or organic posts to discover:

  • Sentiment Analysis
  • Engagement Opportunites
  • Moderation Needs

Let's Talk

How can we help your brand on social?