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Enable meaningful conversations at scale

Interact with your audiences at scale and drive 1-to-1 conversations that increase awareness, sales, and loyalty.


Trusted by 450+ Accounts Including Top Advertisers

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Why does managing engagement matter?

Your audience pays attention 24/7, and so do we.


more people think that 1-on-1 brand conversations with customers are more persuasive than the brand’s advertising message.


of consumers read businesses' responses to reviews.


of people will not buy from a brand because it stayed silent on an issue it had an obligation to address.

What is BrandBastion Customer Engagement?

Asset 85  I Response- eligible comment detection and routing to your internal team

I Define what types of comments you would like to respond to, such as customer complaints.

I BrandBastion processes all your engagement and routes the comments to your designated teams. This can be made available via an API connected to internal customer support platforms, or provided in spreadsheet format.

Supported platforms: Asset 27-1 (Organic and Ads)

Asset 85  I Responses issued on your behalf in predefined situations, 24/7 in up to 6 languages

I Define what types of comments you want BrandBastion to respond to on your behalf and provide up to 30 response variations per category.

I BrandBastion issues responses to comments on your behalf, 24/7 in up to 6 languages.

Supported platforms: Asset 27-1 (Organic and Ads)

Asset 85  I End-to-end community management services

I This end-to-end managed service by BrandBastion provides you with the peace of mind that every single comment your brand receives is treated in a unique way.
I BrandBastion works with your brand to supercharge your customer engagement by providing trained agents allocated to your account.

Supported platforms: Dependent on the community management platform selected

Asset 85  I Facebook Messenger solutions for advertisers

BrandBastion provides Messenger solutions for advertisers.


More info here:      BrandBastion Messenger Solution

Supported platforms: Asset 94

Client story

Delivering excellent customer service at scale

A retail client was receiving high volumes of questions across their ads around many similar topics.

As customer service is a key part of their brand, they wanted these questions answered as quickly as possible, 24/7. However, with a six-figure ad budget and thousands of ads running across various markets, they did not have the human resources to do this in-house.

Asset 88They turned to BrandBastion Customer Engagement to have all inquiries resolved in a timely manner by BrandBastion, around-the-clock.


Get in touch to learn more about BrandBastion and how we can help your brand!


Case Studies


More website conversions through actively responding to questions and complaints.

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More first-time purchases using click-to-Messenger ads with a custom BrandBastion bot.

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Increase in positive sentiment by using Alerts to identify and modify creatives that don’t resonate with the audience.

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Decrease in mentions of a controversial topic after implementing a structured response approach.

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Lower cost per action after implementing BrandBastion to actively manage comments.

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Key stats for how social media comments impact sales.

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Real-time protection and alerts as a disruptor brand scaled globally.

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Increase in positive sentiment through removal of harmful comments and distractions from comment feeds.

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BrandBastion helps us manage our paid media at scale, ensures brand safety, and keeps us more plugged into the conversation about our brand.

- Jordan Schultz, Manager, Social Media & Brand at HelloFresh

Discover Why Our Clients Trust Us to Protect Their Brand

Get in touch

Recent Blog Posts

How to Manage Customer Complaints at Scale on Social Media

How to Manage Customer Complaints at Scale on Social Media
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How To Increase Customer Engagement with Facebook Groups
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